Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Long wait time for service in the bakery section
Business reply on Google
Thank you for your feedback, Nagib. We strive to provide timely and attentive service in our bakery. Your experience matters to us. We have shared your feedback with the appropriate team for review. If you'd like to discuss further details, please reach out to us via the “Contact Us” page on our official website, referencing this Google review.
The ordered birthday cake was prepared incorrectly.
Business reply on Google
Thank you, Darryl, for sharing your experience. We appreciate your perspective on the cake order and the service you received. Your feedback will be shared with the appropriate team for review. For further assistance, please visit our Contact Us page, include your phone number, and reference this Google review so we can provide you with optimal support.
Starbucks employee refused service by claiming items were unavailable before closing.
Business reply on Google
Hi Andrea! Thank you for sharing your feedback. We understand how important it is for customers to receive clear communication and full service during posted hours. Your comments about early closure and staff interactions will be reported to our leadership team as we review training, scheduling, and customer service standards. or further assistance, please reach out to us via the “Contact Us” page on our official website and provide us with phone number and reference this google review. Thank you.
Staff member was rude and ignored customer requests for assistance.
Business reply on Google
Hi Bestsabet! Thank you for bringing this to our attention, and we hear the experience you described. Being treated rudely or spoken to in a raised voice is unacceptable, and this is not the level of customer service we expect from our team. We understand how frustrating this must have been, especially during a pickup order and on your first visit, and also hear that you felt disrespected and ignored. Your feedback is important, and it will be shared with store leadership so this can be addressed appropriately. For further assistance, please reach out to us via the “Contact Us” page on our official website and provide us with phone number and reference this google review. Thank you.
Store management allows non-service dogs inside the grocery store.
Business reply on Google
Hi R, thank you for sharing your feedback. We understand the importance of your concerns and have shared them with the appropriate team for review. If you’d like to discuss further details, please reach out to us via the 'Contact Us' page on our official website referencing this Google review.
Employee displayed a rude attitude toward the customer.
Business reply on Google
Hi Leroy, thank you for bringing this to our attention. Providing excellent customer service is our top priority. Your experience is important to us, and we will share this feedback with our store team. For further assistance, please reach out to us via the “Contact Us” page on our official website and provide us with phone number and reference this google review. Thank you.
Customer was overcharged and staff failed to calculate the correct refund.
The downtown store is dirty and allows dogs inside.
Business reply on Google
Hi Abdelkader, thank you for sharing your perspective. Your comments about cleanliness, organization, and the overall in‑store environment highlight points that matter to you, and this feedback will be shared with the appropriate team for review. For further assistance, please visit our Contact Us page, include your phone number, and reference this Google review so our team can support you more effectively.
The store sells subpar and potentially inedible produce.
Business reply on Google
Hi Ron, thank you for sharing your perspective with us. We understand how meaningful it is to have a market that serves the community well, and we value your insights about produce quality and your long history with the store. Your feedback will be shared with the appropriate team for review. For further assistance, please visit our Contact Us page, include your phone number, and reference this Google review for optimal support.
The store website and mobile application are inefficient and non-functional.
Business reply on Google
Hi Karen, we appreciate that you have shared your experience on your recent visit. Our team has been made aware of your concerns. If you’d like to provide more details about your experience or if you’d be interested in a follow-up, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this google review. Thank you
The store lacks a sufficient selection of organic produce.
Business reply on Google
Hi Cody, thanks for sharing your feedback. We’ll make sure the team hears your concerns about the organic produce selection and availability. If there's anything else you'd like to share or need help with, feel free to reach us at our Contact Us page on the website.
Digital coupons malfunction and store is understaffed with long wait times.
Business reply on Google
Hi Megan, thanks for sharing your experience, and it’s clear you’ve had a frustrating time, and we appreciate you taking the time to lay it all out. Feedback like this helps highlight where we need to improve, especially around staffing, pricing, and digital coupon usability. We’ll make sure your concerns are passed along to the appropriate team. If there's anything else you'd like to share or need help with, feel free to reach us at our Contact Us page on the website.
Butcher provided poor customer service and was unhelpful regarding meat availability.
Pre-packed produce contained mostly stems instead of asparagus spears.
Business reply on Google
Hi Cyndee, thank you for bringing this to our attention. Your comments about the asparagus pack are being shared with our produce team for review. We value your support and want every product to meet the standards you expect when shopping with us. If there’s anything else you’d like to share or if you need further assistance, feel free to reach out through the Contact Us page on our website.
Staff ignored customers and provided rude service at checkout
Business reply on Google
Hi Maria, thank you for sharing your experience. We have forwarded your concern about the service you received to the appropriate department for review. We are committed to improving our customers' shopping experience and appreciate your input. Your feedback helps us make necessary improvements, and we look forward to serving you better in the future. Thank you for bringing this to our attention. If you would like to share more details, please feel free to reach out to us through our 'Contact Us' page on our official website, referencing this Google Review.
Customer received poor quality meat hidden by the price tag.
Business reply on Google
Hi Jose, thank you for bringing this to our attention. We take the quality of our products very seriously and are committed to ensuring that our customers receive the best possible experience. Your feedback is valuable to us, and we will investigate this matter thoroughly to prevent any future occurrences. If there's anything else you'd like to share or need help with, feel free to reach us at our Contact Us page on the website.
Deli staff were rude and ignored customers during a long wait.
Business reply on Google
Thanks for your review, Peter. We’re sorry to hear about your experiences at the deli. This isn't the level of service our customers deserve, and our team has been made aware of your concerns. If you’d like to provide more details about your experience or if you’d be interested in a follow-up, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this Google review. Thank you.
checkout system failed to apply discounts and overcharged the customer
Business reply on Google
We apologize for the inconvenience this has caused you, Janet. Please know that your experience and concerns have been shared with Store Leadership for further review. We do not want to push you away and would like to take the opportunity to have the Store Director speak with you regarding your experience. Please visit our website to chat or reach out to us using the Contact US link located at the bottom of our website. Thank you.
Employee recorded the incorrect pickup date for a birthday cake order.
Business reply on Google
This is very disappointing to hear, Angelica. Please know that this is never the experience we wish to be provided for our customers, and do deeply apologize for the shortcomings of our McDowell Rd bakery dept. At your earliest convenience, please use the Chat or Contact Us link on our website to reach out, so we can further assist you. Thank you.
Supervisor spoke rudely to an employee in front of customers.
Business reply on Google
We are sorry to hear about your experience with one of our staff members on your last visit with us, Leadership has been made aware of your concerns. Our customer's voices are greatly relied on to ensure we are providing satisfactory service. We encourage you to chat with us through our Contact Us page on our website to be personally contacted. We look forward to assisting you.