Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Customer service employee was unhelpful and dismissive toward customers.
Business reply on Google
Thank you for sharing your experience, Debrah. Your feedback regarding the interaction with Rayna will be shared with the appropriate team for review to ensure it is carefully considered. For further assistance, please visit our Contact Us page, include your phone number, and reference this Google review for optimal support.
Manager exhibits unprofessional behavior and store shelves contain expired products.
Business reply on Google
Thank you for your feedback, David. We strive to provide a positive shopping experience for our customers. Your concerns regarding interactions between store leadership and team members, as well as the availability of expired products on store shelves, have been shared with the appropriate team for review. If you'd like to discuss further details, please reach out to us via the "Contact Us" page on our official website, referencing this Google review.
Manager aggressively harassed and manhandled a customer without evidence
Business reply on Google
Thank you for the 5-star review and sharing your experience! We’re glad to hear you found what you needed and enjoyed the convenience of stopping in for coffee and ice. Your feedback means a lot to us, and we look forward to serving you again soon!
Cashier allowed customers to cut in line ahead of others
Business reply on Google
Hi John! We understand your concern about someone being allowed to move ahead and we find this very concerning. consistent line management is important, and your comment highlights a situation that needs attention. Your feedback has been forwarded to the store so the team. For further assistance, please visit the "Contact Us" page on our official website, include your phone number, and reference this Google review. Thank you.
Deli staff member was annoyed and required prepayment for items
Business reply on Google
Hello, Margaret. We appreciate you taking the time to write a review about your recent experience. We sincerely do apologize for the very poor experience you encountered with Jakayla. Our goal is to provide friendly customer service at Safeway. Please contact us via chat or the contact us page on our website if you would like a follow-up with the store director. In the meantime, we've shared your comments with the appropriate teams for review.
Cashier failed to assist disabled customer with bags and was rude.
Business reply on Google
Thank you for sharing your experience, Shannon. We understand how important it is to receive courteous and helpful service, especially when using accessibility lanes. We’ll review this situation with our team to ensure every customer receives the assistance they need. Your feedback is valuable, and we appreciate you bringing this to our attention.
staff ignored customer questions and store had insufficient food products
Business reply on Google
Hi Mary, thank you for bringing this to our attention. Providing excellent customer service is our top priority. Your experience is important to us, and we will share this feedback with our store team. For further assistance, please reach out to us via the “Contact Us” page on our official website and provide us with phone number and reference this google review. Thank you.
The cake received did not match the requested design.
Business reply on Google
Hi Aidee! Thanks for your feedback. While we’re glad our team member provided great service, it’s incredibly disappointing that the cake didn’t match your order — especially for such a special occasion. We understand how frustrating this must be and appreciate you sharing the photos and details. We’ll be reviewing this with our team to prevent similar issues in the future. Thank you for bringing it to our attention. Feel free to reach out to us at our Contact Us page on the website if there's anything else you'd like to share or need help with.
Staff allegedly hoard inventory and provide poor customer service
Business reply on Google
Thank you for sharing your experience regarding the Pokémon cards at our store, Kyan. We understand your frustration with the availability of these items and the information you received. We also acknowledge your disappointment with the manager's response. We will be sure to share your feedback with our store management team for their review of the situation. We aim to provide a positive experience for all our customers. For additional concerns or details you would like to share please visit the "Contact Us" page on our website, provide your phone number, and reference this Google review. We appreciate your patience as we work to improve your experience.
The store sold old chicken at an unreasonable price.
Business reply on Google
Hello Socorro, thank you for your feedback. We’ve noted your concerns about the quality and pricing of the fried chicken. This has been shared with the store team for review. Your input helps us improve the customer experience. If you’d like to provide more details about your experience or if you’d be interested in a follow-up, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this google review. Thank you.
The deli fried chicken purchased was dry and overcooked.
Business reply on Google
Hi Empress! Thank you for sharing your experience. We sincerely apologize for the disappointment you felt with the fried chicken and the inconvenience it caused. We understand how frustrating it can be when expectations aren’t met, especially after making the effort to walk to the store. We also apologize for the trouble you had trying to reach the manager. Your feedback will be shared with the team to ensure this doesn’t happen again in the future. If there's anything else you'd like to share or need help with, feel free to reach us at our Contact Us page on the website. We appreciate your patience and hope you’ll give us another chance to provide a better experience next time.
Store frequently lacks advertised items and sells expired dairy products.
Excessive wait time for curbside pickup service
Business reply on Google
We're sorry to hear about the wait time you experienced with your pickup order, Joaquin. This is not the quality of service we aspire to provide and have shared your experience with the appropriate teams for review. We understand that your time is valuable and hope you consider giving the service another shot in the future.
Lack of security and safety concerns regarding aggressive individuals at store.
Business reply on Google
This is concerning, and we appreciate your review, and sharing your experiences with us, Kayla. We've shared your feedback with the store's Management Team. If you'd like a follow-up to discuss this with one of our team members, please chat with us through the Contact Us page on our website.
Employee intentionally hit customer with a shopping cart
Business reply on Google
We’d like to follow up with you directly regarding this experience, Samantha. Could you please visit our contact us page at: www.safeway.com/contactus - and provide us with your contact information and please reference this Google Review?
Store sells expired and moldy food products with poor management oversight.
Business reply on Google
Hello Jordan! We can certainly understand your frustration with this experience, and we will be sure to share your feedback with the appropriate teams for review. If you would like to be personally contacted, please visit us on our site to chat with us or reach out on our Contact Us page. Thank you.
Incorrect order received and hostile interaction with staff member.
Business reply on Google
Hola Yazid, gracias por compartir tus comentarios con nosotros. Lamentamos escuchar que recibió la bebida incorrecta del Departamento de Starbucks y el encuentro que tuvo con nuestra asociada. Hemos compartido esto con los equipos apropiados para una revisión adicional. Si desea un seguimiento con respecto a este asunto, por favor chatee con nosotros en nuestro sitio web. ¡Gracias!
Staff were rude and unhelpful regarding a coupon discount.
Business reply on Google
Hello, Gabby. We are very sorry to hear about your most recent experience here at your local Phoenix Store! Your feedback and business both mean a lot to us, and we have gone ahead and addressed this with the appropriate teams for further review. Additionally, we would like to get you in contact with them personally. At your earliest convenience, please chat with us on our website or through our Contact US page. We hope to hear from you very soon.
Staff are unhelpful and communication regarding checkout technical issues is poor.
Business reply on Google
Leticia, this is concerning. To be contacted regarding this matter please visit our page, scroll down to Contact Us, and select your preferred method of contact. Thank you for your time.
Lack of cart cleaning supplies and poor staff response.