Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff member was rude and unhelpful regarding bathroom access.
Business reply on Google
Hi Johnathan, thank you for sharing your experience. Your comments provide important insight into customer interactions, and this will be shared with the appropriate team for review so they can carefully consider your feedback. For further assistance, please visit our Contact Us page, include your phone number, and reference this Google review for optimal support.
Lack of staff assistance and long wait times at checkout.
Business reply on Google
Hi Patricia! Thanks for sharing your feedback. We understand your concerns regarding the wait times at the service desk and checkout area, as well as the lack of assistance during your visit. Your comments will be shared with store leadership for review as we work to improve staffing coverage and the overall customer experience. Feel free to reach out to us at our Contact Us page on the website if there's anything else you'd like to share or need help with.
Registers were closed for twenty minutes causing a wait.
Business reply on Google
Thank you for taking the time to share your feedback with us. We appreciate you letting us know about your experience, and your comments have been noted so they can be reviewed appropriately. If there's anything else you'd like to share or need help with, feel free to reach us at our Contact Us page on the website. We're here to improve your shopping experience!
Staff members were rude and ignored customers at the checkout.
Business reply on Google
Hello Rose, this is concerning to hear. We’d like to reach out to you directly regarding your experience. At your earliest convenience, can you please visit the contact us page located at the bottom of our official website and provide us with the best phone number to reach you and reference this google review? Thank you.
The purchased steak was tough and lacked flavor.
Business reply on Google
Thank you for your feedback, Robert. We appreciate you bringing this to our attention. We will forward your concerns to the appropriate team to ensure they are properly reviewed. For more concerns and suggestions, please reach out to us via the “Contact Us” page on our official website and provide us with phone number and reference this google review. Thank you.
Long checkout wait times due to insufficient staffing
Business reply on Google
Hi Jon, thank you for sharing your experience. We value hearing about store operations and customer flow, and your comments regarding checkout wait times and staffing will be shared with the store team for review. If you’d like to share more details, please reach out through the “Contact Us” page on our official website and include your phone number along with a reference to this Google review. Thank you.
Unprofessional staff behavior and slow assistance at checkout.
Business reply on Google
Samantha, thank you for sharing your feedback with us. We appreciate you taking the time to let us know about your experience with our team, and we’ve shared your comments with the appropriate team for review. If there's anything else you'd like to share or need help with, feel free to reach us at our Contact Us page on the website. We're here to improve your shopping experience!
Restroom access denied without a prior purchase receipt
Business reply on Google
Hi Jerry, thank you for sharing your feedback. We understand the importance of customers being treated respectfully and having reasonable access to store amenities while shopping. Your comments have been shared with the appropriate team for review. If you’d like to provide more details about your experience, please reach out to us via the “Contact Us” page on our official website, include your phone number, and reference this Google review. Thank you.
long wait times and lack of staff for pickup order
Business reply on Google
Hi Adam, thank you for taking the time to share your detailed experience with us. We understand how important reliable service and timely support are, and we value the perspective you’ve provided regarding your order and communication with the store. Your feedback will be shared with the appropriate team for review. For further assistance, please visit our Contact Us page, include your phone number, and reference this Google review for optimal support.
Customer purchased spoiled chicken and received inadequate support for a return.
Business reply on Google
Hi Xiaobo, we hear about your experience and understand how frustrating this must have been. Food quality is very important to us, and we take concerns like this seriously. For food safety and quality control, our standard process requires items to be returned to the store for verification. We appreciate the opportunity to address your concern. For further assistance, please reach out to us via the “Contact Us” page on our official website and provide us with phone number and reference this google review. Thank you.
Store policy restricts restroom access to paying customers only.
Business reply on Google
Thanks for sharing your experience and feedback, Sam. We’ll make sure your comments are passed along to the store team so they’re aware of your concerns. If you’d like to share more details, please reach out through the “Contact Us” page on our official website and include your phone number along with a reference to this Google review. Thank you.
Restroom access denied to customer before completing purchase
Business reply on Google
Thank you for sharing your experience, Angie. Your feedback about restroom access and the interaction with our team will be forwarded to store leadership so they can review the situation and address it internally. If you’d like to share more details, please reach out through the “Contact Us” page on our official website and include your phone number along with a reference to this Google review. Thank you.
Restroom access denied due to lack of receipt
Business reply on Google
Thank you for sharing your feedback, Carter. We understand how important restroom access can be, and we’re sorry to hear about your experience. Your comments regarding the policy and interaction will be forwarded to the appropriate team for review. We appreciate you bringing this to our attention and value your input as we work to improve the shopping experience for all customers.
Restroom access denied due to store policy requiring a receipt
Business reply on Google
Hi Артур, thank you for sharing this experience with us. We appreciate you taking the time to explain what happened and how the restroom access policy affected your visit. If there's anything else you'd like to share or need help with, feel free to reach us at our Contact Us page on the website.
Long wait times due to insufficient open registers and service desk.
Business reply on Google
Hi Keely, thank you for sharing your feedback. We appreciate your comments regarding register availability, customer service desk hours, and overall checkout flow. If there's anything else you'd like to share or need help with, feel free to reach us at our Contact Us page on the website.
Manager refused to assist with item purchase and provided poor service
Business reply on Google
Hi Stacy, thanks for sharing your experience. It’s clear that the situation felt challenging and inconsistent, especially when expectations weren’t met. If there's anything else you'd like to share or need assistance with, feel free to reach out through the Contact Us page on our website.
Deli staff member was rude and wore a dirty shirt.
Business reply on Google
Thank you for sharing your experience, Rosalinda. We value all feedback as it helps us better understand our customers’ perspectives. Your comments regarding the deli interaction at our San Carlos location in San Jose, CA will be shared with the appropriate team for review. For further assistance, please visit our "Contact Us" page, include your phone number, and reference this Google review for optimal support.
Bakery counter was unattended for thirty minutes despite multiple requests for assistance.
Business reply on Google
Thank you for sharing your experience with us Joshua. It’s clear that Jesus R.’s dedication and willingness to help left a positive impression, and we’re glad to hear about the difference he made for you. We’ll make sure his efforts are recognized! Your feedback is important as it helps us ensure we’re delivering the best possible service across the team. We appreciate you taking the time to highlight this. For further assistance, please reach out to us via the “Contact Us” page on our official website and provide us with phone number and reference this google review. Thank you.
Cashier made discriminatory assumptions about payment method based on customer race.
Digital coupon failed to apply and staff refused to resolve issue.
Business reply on Google
Hi Syeda, we are sorry to hear about the service you received, we certainly understand how important a good customer experience is! We have shared this with the Store Leadership Team! We wish to follow up with you please chat with us on our site or through our Contact US page.