Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Excessive wait times for DoorDash order pickup at the deli.
Business reply on Google
Hi HsinHung! Thank you for your feedback. We hear the excessive wait time you experienced during your DoorDash pickups. We understand how frustrating it is to wait 50 minutes for an order, especially when you're on a delivery schedule. This is not the level of service we strive to provide. We are sharing your comments with our deli management team to review our pickup process, staffing, and service efficiency to help prevent delays like this in the future. For further assistance, please reach out to us via the “Contact Us” page on our official website and provide us with phone number and reference this google review. Thank you.
Western Union service was unavailable due to limited operating hours
Business reply on Google
Hi Cesar! We hear about your experience. We understand how frustrating it can be to make a trip for a Western Union transaction only to find that the service is unavailable or has limited hours. We also apologize for the inconvenience you experienced when attempting to withdraw funds elsewhere. Your feedback is important, and we'll make sure it is shared with the appropriate team for review. For further assistance, please reach out to us via the “Contact Us” page on our official website and provide us with phone number and reference this google review. Thank you.
Employee was verbally aggressive and failed to fulfill an online order.
Business reply on Google
Hi Claudia, thank you for bringing this to our attention. Providing excellent customer service is our top priority. Your experience is important to us, and we will share this feedback with our store team. For further assistance, please reach out to us via the “Contact Us” page on our official website and provide us with phone number and reference this google review. Thank you.
no staff available at the meat and fish counter
Business reply on Google
Thank you for your feedback, Jim. We appreciate you bringing this to our attention. We will forward your concerns to the appropriate team to ensure they are properly reviewed. For more concerns and suggestions, please reach out to us via the “Contact Us” page on our official website and provide us with phone number and reference this google review. Thank you.
Butcher department staff provided poor service and excessive wait times.
Business reply on Google
Thank you for your feedback, Kelvin. We appreciate you bringing this to our attention. We will forward your concerns to the appropriate team to ensure they are properly reviewed. For more concerns and suggestions, please reach out to us via the “Contact Us” page on our official website and provide us with phone number and reference this google review. Thank you.
Safeway failed to provide full order and refused to issue credit
Business reply on Google
Hi Nicolas! Thank you for sharing your feedback. We acknowledge the concerns you described regarding the pickup of your party tray order and the items received. Order accuracy is important, and experiences like this are taken seriously. Your comments have been noted and shared with the appropriate team for awareness. For further assistance, please visit the "Contact Us" page on our official website, include your phone number, and reference this Google review. Thank you.
Cashier displayed unprofessional behavior and poor customer service.
Business reply on Google
Hi Cheryl, thank you for sharing your experience. It’s clear that the way customers are treated during checkout is important to you, and your detailed perspective provides meaningful insight into the interaction you described. We’ll make sure this feedback is shared with the appropriate team for review. For further assistance, please visit our Contact Us page, include your phone number, and reference this Google review for optimal support.
The store discontinued selling bread by the loaf.
Store has expired produce, sanitation issues, and faulty equipment.
Business reply on Google
Hi Jessica! Thank you for sharing this feedback. We’ve passed your comments along to the appropriate leadership team so they can review the concerns you’ve raised about produce quality, product freshness, store conditions, and equipment issues. Your perspective is appreciated. For further assistance, please visit the "Contact Us" page on our official website, include your phone number, and reference this Google review. Thank you.
The store has insufficient cashier staffing on weekends.
Business reply on Google
Hi Yiyo! Thank you for sharing your feedback. We appreciate your comments about weekend staffing and will pass them along to the store leadership team for review. For further assistance, please visit the "Contact Us" page on our official website, include your phone number, and reference this Google review. Thank you.
Produce is expensive and of poor quality.
Business reply on Google
Hello Michael, thank you for sharing your feedback. We understand the importance of offering fresh, high-quality produce at a fair price. Your comments have been shared with the appropriate team for review. If you'd like to discuss further details, please reach out to us via the 'Contact Us' page on our official website and reference this Google review. We appreciate you taking the time to let us know.
Staff member was rude and blocked the aisle while stocking shelves.
Business reply on Google
Thank you for taking the time to share your experience, Óscar. We truly value all feedback, especially when it highlights areas for improvement. Customer service is a top priority, and it's important that every interaction reflects respect and professionalism. Your concern has been noted and will be shared with the appropriate team. If you’d like to provide more details about your experience, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this google review. Thank you.
Security guard uses loud PA system at night disturbing neighbors
Staff member was disrespectful and ignored the customer
Customer alleges discriminatory surveillance by store loss prevention staff
Plastic shopping bags provided by the store broke during use.
order items were missing without prior notification
Customer injured by malfunctioning shopping cart due to lack of warning
checkout prices do not match the shelf tag prices
Customer was overcharged for deli items despite advertised sale pricing.