Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Store management and staff exhibit discriminatory treatment toward certain customers.
Foreign object found in ground beef product
Staff member allegedly taking items from vending machine while on duty.
Business reply on Google
Hi! Thank you for sharing your feedback. We're sorry to hear about your concerns regarding product availability and your experience at the store. We strive to provide a fair and positive shopping environment for all customers, and we take comments like yours seriously. Your feedback has been shared with the appropriate team for review. For further assistance, please reach out to us via the “Contact Us” page on our official website and provide us with phone number and reference this google review. Thank you.
Pharmacy service is poor and store aisles are cluttered
Business reply on Google
Hi Ilko! Thank you for your feedback. We find the issues you raised regarding store organization, management focus, and pharmacy service concerning. Your comments will be shared with the appropriate teams for review, as they help highlight areas that need attention and improvement. For further assistance, please visit the "Contact Us" page on our official website, include your phone number, and reference this Google review. Thank you.
The store removed bags with handles from their shopping experience.
Business reply on Google
Hi Daniel, we appreciate that you have shared your experience on your recent visit. Our team has been made aware of your concerns. If you’d like to provide more details about your experience or if you’d be interested in a follow-up, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this google review. Thank you
Security guard aggressively scanned customer items during the shopping experience.
Business reply on Google
Hello Will, thank you for sharing your experience. Our team has been made aware of your concerns. If you’d like to provide more details about your experience or if you’d be interested in a follow-up, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this google review. Thank you.
The portion size of the chicken in the combo was insufficient.
Business reply on Google
Hi Michael, thank you for sharing your recent experience at our store. We truly appreciate your feedback, and we’ve forwarded your comments to our store team for further review. If you need any additional assistance, please feel free to reach out through the “Contact Us” page on our website. Including your phone number and referencing your Google review will help us respond more efficiently and ensure your concerns are addressed promptly. Thank you.
Deli staff provided rude service and ignored the customer
Business reply on Google
Hi Greg! Thank you for bringing this to our attention. We hear about your experience at our deli counter. What you described does not reflect the level of respect and customer service we strive to provide. We understand how frustrating and disappointing that interaction must have felt, especially when you were simply trying to get assistance. Your feedback is very important to us, and we’re taking it seriously. We’ll be addressing this with our team to ensure that all customers are treated with courtesy and professionalism at all times. We appreciate your past support and hope we can earn back your trust in the future. For further assistance, please reach out to us via the “Contact Us” page on our official website and provide us with phone number and reference this google review. Thank you.
Security guard harassed customer while using coupons
Business reply on Google
Thank you for sharing your experience Monita! It’s never our intention to make any customer feel uncomfortable, especially someone who shops with us regularly and relies on our store for their family’s needs. Your feedback is being taken seriously and will be shared with our leadership team to ensure it’s addressed appropriately. For further assistance, please reach out to us via the “Contact Us” page on our official website and provide us with phone number and reference this google review. Thank you.
Account disabled due to suspected multiple account policy violation
Business reply on Google
Hi S! Thank you for sharing your experience. We understand how important it is for your account to function properly, especially when you're managing multiple orders for your household. We’ve shared your feedback with the appropriate team. For further assistance, please visit the "Contact Us" page on our official website, include your phone number, and reference this Google review. Thank you.
Store sells spoiled meat and provides damaged shopping carts.
Business reply on Google
Thank you for taking the time to share your experience, Chris. We’re glad to hear you’ve had positive interactions with our team members, but we definitely take your concerns seriously. We’d like to look into the issues you mentioned at our 1530 Hamilton Ave, San Jose location, especially regarding the carts and the condition of the meat department. If there's anything else you'd like to share or need help with, feel free to reach us at our Contact Us page on the website. We're here to improve your shopping experience!
Staff refused a return for a spoiled floral product.
Business reply on Google
Hi Maria, thank you for sharing your experience. We hear about the frustration and disappointment you encountered during your visit, especially regarding the return process and the condition of the product. We understand how upsetting it can be when expectations aren't met. Your feedback has been shared with our team at Safeway, 1530 Hamilton Ave, San Jose for review, and we’ll be addressing this internally to ensure better service moving forward. We value your loyalty over the past six years and would appreciate the opportunity to make things right. For further assistance, please reach out to us via the “Contact Us” page on our official website and provide us with phone number and reference this google review. Thank you.
lack of staffed checkout lanes causes accessibility issues for disabled customers
Business reply on Google
Hello Griffin. Thank you for sharing your experience with us regarding stock refills and the checkout process. We appreciate your feedback and have informed our team about your concerns. If you would like to provide more details or if you're interested in a follow-up, please visit the "Contact Us" page on our official website. Kindly include your phone number and reference this Google review. Thank you!
excessive hold times and poor service at the pharmacy
Business reply on Google
Hello Cali, and this is completely unacceptable! Being attentive and helping out customers is a must when it comes to in store shopping, especially when it comes to the Pharmacy. So to hear that we missed this mark is heavily concerning. While we have let the proper teams know about this incident for review, we would also like to interest you in a follow up. If interested, please visit our official website and send us a chat to get started. Thank you for your feedback and we hope to hear from you soon!
Customer reports repeated harassment and false accusations of theft by security staff.
Employee manipulated customer survey results at self checkout
Business reply on Google
Oh goodness, Antonio! Thank you kindly for bringing this to our attention. Please know this is not an example of the service we strive to provide, and we have shared your experience with our Management Team for further review. If there is ever anything else, don't hesitate to chat with us on the Contact Us page on our website. We look forward to improving your shopping experience.
Understaffed store with poor management and unsafe parking lot conditions.
Business reply on Google
Hello Frank, We are deeply sorry for your recent experience at Safeway, We strive to always provide a pleasant and enjoyable, and safe shopping experience, and it's disappointing to hear we missed the mark. Please contact us via chat or the contact us page on our website if you would like a follow-up. In the meantime, we've shared your comments with the appropriate teams for review. Have a wonderful day!
Store sold expired milk that was months past the date.
Business reply on Google
Hello Ezy, this is concerning. Please reach out via the Contact Us page on our website, where we can gather your contact information and reach out personally. In the meantime, we will be sharing your experience with our San Jose Leadership Team, so we can take a deeper look at the Horizon milk on our shelves. Thank you.
Store closed earlier than the posted 24/7 operating hours
Business reply on Google
Hello Rose, We apologize for your experience and any inconvenience this may have caused you. We have shared you comments with the Management Team for this location for review.
Understaffed registers, poor store maintenance, and unhelpful employees.