Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Staff member was rude and abandoned customers in line.
Business reply on Google
Hi Jen, we appreciate you sharing your feedback. Our team is committed to maintaining a professional environment and ensuring customers receive the support they need. Thanks for sharing your experience with us share or need help with, feel free to reach us at our Contact Us page on the website.
Long wait time due to employees not opening registers
Business reply on Google
Hi Sarah! We’re sorry to hear about your wait and the frustration this caused. That’s not the level of service or efficiency we aim to provide, especially when team members are available to help. We appreciate you bringing this to our attention and will share your feedback with store leadership to ensure better coverage and attentiveness at checkout. Thank you for your patience, and we hope to provide a much better experience next time. Feel free to reach out to us at our Contact Us page on the website if there's anything else you'd like to share or need help with.
store exits are locked preventing customers from leaving
Business reply on Google
Hi Jed, thank you for sharing your feedback with us. We appreciate you bringing this concern to our attention, and we’ll be forwarding your comments to the appropriate team for review. Your input helps us continue working toward a better shopping experience for all customers. If there's anything else you'd like to share or need help with, feel free to reach us at our Contact Us page on the website. We're here to improve your shopping experience!
staff ignored customer at the deli counter
Business reply on Google
Hi Rocky! We’re sorry to hear about your experience. This is not the level of service we strive to provide, and we appreciate you bringing this to our attention. Your feedback will be shared with the team to ensure this is addressed promptly. Feel free to reach out to us at our Contact Us page on the website if there's anything else you'd like to share or need help with.
Store associates refuse to provide customer assistance in the bakery department.
Business reply on Google
Hi Shopping Ninja! Thank you for sharing your feedback. We appreciate you letting us know about your experience with our store associates and the bakery. If you'd like to provide more details about your experience or are interested in a follow-up, please reach out to us via the "Contact Us" page on our official website. Kindly provide your phone number and reference this Google review. Thank you.
Safeway app prevents editing delivery tips after order completion
Business reply on Google
Hi W! Thank you for your feedback. We understand how frustrating it can be when app changes affect your experience, especially without notice. We appreciate you bringing this to our attention and will share your concerns with the team. Your input helps us improve, and we hope to offer a smoother experience in future updates. Feel free to reach out to us at our Contact Us page on the website if there's anything else you'd like to share or need help with.
Staff members are rude and disrespectful to customers.
Business reply on Google
Hello L., we appreciate that you have shared your experience on your recent visit. Our team has been made aware of your concerns. If you’d like to provide more details about your experience or if you’d be interested in a follow-up, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this google review. Thank you.
Employee exhibits discriminatory behavior and refuses valid identification.
Grocery delivery order was significantly delayed and customer service was unhelpful.
Business reply on Google
Thank you for your feedback. We apologize for the late delivery, and the frustration that it has caused. We have shared your feedback with the Proper Teams for review. If you would like to be personally contacted regarding this issue, please chat with us through the Contact Us page on our website.
Customer felt unsafe due to aggressive cart retrieval practices and dismissive management.
Business reply on Google
We appreciate you taking the time to write a review about your recent experience, Skye. We do apologize for any inconvenience this may have caused experienced with the lack of shopping carts available, an for the manager that didn't seem concerned or show empathy when discussing safety issues, and the lack of carts. Our goal is to provide excellent customer service, and a pleasant shopping experience that is comfortable and safe. Please contact us via chat or the contact us page on our website if you would like a follow-up with the store director. In the meantime, we've shared your comments with the appropriate teams for review.
Store closed earlier than expected without posted business hours.
Business reply on Google
Your comments concern us and we'd like to look into this and reach out to you directly. Could you please visit our contact us page on our website providing us with your best contact information and referencing this Google Review? We hope to hear from you soon!
Manager displayed rude behavior and refused to assist with product inquiry.
Business reply on Google
Hi Kelly, we are sad to hear about your experience, we have shared this with the Store Leadership Team for further review! We do wish to follow up with you please chat with us on our site or reach out to us through our Contact US page! We hope you will consider giving us another try!
The cheese and fruit tray was assembled incorrectly and lacked quality.
Business reply on Google
Hi Ellis, we're sorry to hear about the Fine Cheese and Fruit Tray you ordered. If you could please provide us with your phone number via the Contact Us page on our website, we'd appreciate the opportunity to follow-up with you personally. In the interim, your feedback has been shared with our Store Director for review. Thank you - We hope to hear from you soon.
customer contracted food poisoning from deli items and received no support
Business reply on Google
Hey there. This is certainly never what we wish to hear, and is concerning to us. Please at your earliest convenience, chat with us on our Contact Us page on our website, so we may assist you further. In the meantime, we have shared your comments with the proper Team to be addressed as soon as possible. We hope to hear from you soon.
Staff are rude and advertised items are frequently out of stock.
Business reply on Google
Oh no, Tian. Your experiences with the staff and ad item availability are certainly concerning, and we have shared them with the store director for further review and training purposes. We'd like to have them reach out to you directly as well for a follow-up, if you could please let us know how you'd prefer to be contacted by chatting with us on the contact us section of our website. We look forward to hearing from you!
online grocery order was not delivered due to staffing shortages
Business reply on Google
Hello, Noel. We're sorry to hear that you had such a poor experience with the delivery as well as the staff, and we would like the chance to get you in touch with the store director so your concerns may be addressed further. When you get the chance, could you please chat with us on the contact us section of our website?
Overcharged nineteen dollars and staff refused assistance to an elderly customer.
Cashier provided rude service and handled items aggressively.
Business reply on Google
Hello, Rachel. We're sorry to hear that you had a negative experience with your cashier! We would like to discuss this in greater depth with you if you could please chat with us via the Contact Us section of our website!
Store lacks shopping carts, sale advertisements, and sells rotten produce.
Business reply on Google
We have shared your concerns with the Store's Management team for review for improvement. If you wish to be contacted, please chat with us on our site or reach out to us through our Contact US page with your experience, so we can further assist you. Thank you.
curbside pickup order was significantly delayed and communication was poor