Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
staff failed to assist with packing groceries at checkout
Business reply on Google
Thank you for sharing your experience, Yuliya. Your feedback regarding the customer service and assistance at checkout will be shared with the appropriate team for review to ensure it is carefully considered. For further assistance, please visit our Contact Us page, include your phone number, and reference this Google review for optimal support.
The store sold expired and spoiled shrimp.
Business reply on Google
Hi Miguel! Thank you for your feedback on our Safeway store in Cottle Rd, San Jose. We're sorry to hear about your experience, as providing excellent customer service is important to us. We'll take your comments into consideration and work on addressing these concerns. We appreciate you sharing your thoughts and hope you’ll give us another chance to improve your experience in the future. If you’d like to provide more details about your experience or if you’re interested in a follow-up, please reach out to us via the “Contact Us” page on our official website. Kindly provide your phone number and reference this Google review. Thank you.
Cashier was rude and handled grocery items carelessly causing damage.
Staff and management provided rude and dismissive customer service.
Business reply on Google
Hi Fausto, thank you for sharing your experience. We take feedback about customer service very seriously and are committed to ensuring every visit is respectful and helpful. Your comments about the self-checkout attendants and management interaction have been shared with the leadership team at Safeway Cottle Rd for immediate review. We’d appreciate the chance to better understand what happened and work toward a resolution. Please feel free to reach out to us through our Contact Us page—we’re here to assist you.
The store employees are rude and unprofessional.
Business reply on Google
Hello Christopher, thank you for sharing your feedback. Our team has been made aware of your concerns. If you’d like to provide more details about your experience or if you’d be interested in a follow-up, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this google review. Thank you.
Staff refused to process lottery ticket at the service desk
Business reply on Google
Hi Volodymyr! Thank you for your 1-star review. We’re very sorry to hear about the disrespectful treatment you experienced at the customer service desk. Your feedback will be shared with management to reinforce professionalism, respect, and clear communication so every customer feels valued and supported. For further assistance, please reach out to us via the “Contact Us” page on our official website and provide us with phone number and reference this google review. Thank you.
Staff mishandled produce causing damage to the items.
The store prices are significantly higher than competing retailers.
Business reply on Google
Thank you for sharing your perspective, Torquey. We value the insights you’ve provided about pricing and the importance of understanding the added value customers expect. Your feedback will be shared with the appropriate team for review. For further assistance, please visit our Contact Us page, include your phone number, and reference this Google review to ensure optimal support.
Long wait times for checkout at the grocery store.
Business reply on Google
Hi Jason, we understand how important value and efficiency are to the shopping experience, and we appreciate you taking the time to highlight your perspective. Your comments will be shared with the appropriate team for review. For further assistance, please visit our Contact Us page, include your phone number, and reference this Google review so our team can provide optimal support.
Staff ignored customer and sandwich bar was unsanitary
Business reply on Google
Hi Brian, thank you for sharing your feedback. We understand the importance of maintaining cleanliness and providing excellent customer service. Your comments have been shared with the appropriate team for review. If you’d like to provide more details about your experience, please reach out to us via the “Contact Us” page on our official website and include your phone number while referencing this Google review. Thank you.
Excessive pickup wait times and poor communication regarding order status.
Business reply on Google
Hello Caitlyn, thank you for your review. We're glad to hear you enjoy the variety our store offers, but we understand your concerns about the pickup experience. Your feedback about communication and wait times is important and will be shared with the appropriate team as we work to improve the service. If you’d like to provide more details about your experience or if you’d be interested in a follow-up, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this google review. Thank you.
Long wait times at the deli and limited self-checkout availability.
Cashier was verbally abusive during a register malfunction and transaction error.
Business reply on Google
Thank you for bringing this to our attention, James. We’ve forwarded your feedback to the appropriate department for review. A smooth and respectful checkout experience is a priority for us, and we take concerns like this very seriously. Your comments regarding the register issue and your interaction with the cashier have been noted for further investigation. We appreciate you taking the time to share these details, as they help us work toward improving the overall customer experience.
Employee exhibited rude and unprofessional behavior toward a customer.
Business reply on Google
Hi Vincent, thank you for sharing your experience. We understand the importance of respectful and professional service at all times. Your feedback is important and will be shared with the appropriate team for review. If you're open to providing more details about this incident, we’d appreciate hearing from you. Please reach out via 'Contact Us' on our official website, referencing this Google review.
Staff member refused to assist a pregnant customer with meat cutting
Business reply on Google
Hello Valeria, thank you for sharing your experience. We appreciate your feedback and take concerns about customer service seriously. Your comments will be reviewed by the appropriate team to ensure all customers receive respectful and helpful service. We value your input and will continue working to improve the overall experience. For further assistance, please reach out to us via the “Contact Us” page on our official website and provide us with phone number and reference this google review. Thank you.
Bakery employee was aggressive and screamed at customer during order pickup
Business reply on Google
Thank you for taking the time to share your experience, Iris. We're concerned to hear about the interaction you had while picking up your cake order. Your feedback has been shared with our store and bakery management teams so they can thoroughly review the situation and address it appropriately. If you're open to discussing this further, please visit the “Contact Us” section on our website, include your phone number, and reference this Google review. We appreciate you bringing this to our attention and hope we have the opportunity to make things right.
Staff refused to show requested paperwork to the customer
Business reply on Google
We value our customers' voices to ensure we are providing quality service, and It's unfortunate to hear about your experience with the manager. This is far from the service we want to provide our customers and have ensured your experience has been shared with the proper teams for review. We value your business and would like to take the opportunity to have the District Director speak with you regarding your experience. Please visit our website to chat or reach out to us using the Contact US link located at the bottom of our website. Thank you
Store refused to provide security footage after a parking lot accident.
Business reply on Google
We appreciate your review, Mackenna, and we’re sorry to hear about your experience. Our team has been made aware of your concerns. If you’d like to provide more details about your experience or if you’d be interested in a follow-up, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this Google review. Thank you.
Store refused to provide security footage after an incident occurred.
Staff and security personnel exhibit unprofessional and discriminatory behavior toward…