Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
long pharmacy wait times despite advance prescription submission
Business reply on Google
Hello Mark, we’re sorry to hear about your experience. Our team has been made aware of your concerns. If you’d like to provide more details about your experience or if you’d be interested in a follow-up, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this google review. Thank you.
Staff member followed customer due to suspicion of shoplifting
Business reply on Google
Thank you for sharing your experience, Daniel. We take all feedback seriously and are committed to ensuring that every customer feels respected and comfortable in our stores. Your comments have been noted and will be reviewed with the appropriate team to help us maintain a welcoming and professional environment for everyone.
Staff ignored customer and threw utensils into a box
Business reply on Google
Hello Mario, we appreciate that you have shared your experience on your recent visit. Our team has been made aware of your concerns. If you’d like to provide more details about your experience or if you’d be interested in a follow-up, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this google review. Thank you.
Customer purchased a tampered and counterfeit gift card at the store.
Business reply on Google
Hello, Onder. We are very concerned to hear about your experience with a recent purchase of a gift card and resolving the issue. Our goal is to take proper steps to resolve the issue and make our teams aware to help combat issues like these. Please contact our gift card line at 1-877-723-3929 Mon-- Fri 6 AM–6 PM or Sat 8 AM–5 PM (closed Sunday) if you need further assistance. In the meantime, we've shared your feedback with the appropriate teams. Thank you.
Staff member was rude and dismissive when asked for bathroom code.
Business reply on Google
We're sorry to read that you had such a negative experience with this associate, Gary. This isn't how we expect our staff to conduct themselves, and we've already shared this issue with the store director for their review and training purposes. We'd like to have them follow up with you personally as well, if you could please let us know the best way to reach you via the contact us section of our website when you have the time. We hope to hear from you soon.
Incorrect pricing on cheese and rude staff interaction.
Business reply on Google
Oh man, Meechelle! We are very sorry your desired cheese did not ring up correctly, and the service you received was not adequate to assist you properly. Please know your feedback is truly valued, and goes a long way in helping us take the necessary steps to improve. We have shared your comments and concerns with our Management Team for further internal review. If there is ever anything else, don't hesitate to chat with us on our website or mobile app. We look forward to improving your future experience!
Customer waited fifteen minutes for staff at the register
Business reply on Google
Wow, that is not the speed of service we want to provide you with. We've shared this information with the proper team for further review. To be contacted by someone on our team regarding this matter please visit our page, scroll down to Contact Us, and select your preferred method of contact. Hoping to hear back from you.
Staff and security failed to address open drug use on premises.
Employee unfairly blamed customer for a cart collision incident
Customer experienced unprofessional behavior and conflict with store staff.
Business reply on Google
Thank you for your feedback. Please accept our apologies for the unsatisfactory customer service you received. Your comments will be directed to our Store Director for further review. If you would like to be personally contacted regarding your experience, please visit us on our site or Contact Us page. Have a great rest of the day.
Store exit barriers pose a potential safety hazard during emergencies.
Business reply on Google
Thanks for your review and we have shared this with the proper teams for further review. Thank you!
Staff yelled at customer regarding store entry procedures.
Business reply on Google
We appreciate you taking the time to write a review about your recent experience, Jake. We’re sorry your expectations weren’t met upon arrival and that the cashier and security employees were unfriendly due to a misunderstanding at the entry gate at your local Safeway. We are striving to always provide the best possible shopping experience, and it's disappointing to hear we missed the mark. Please contact us via chat or the contact us page on our website if you would like a follow-up with the store director. In the meantime, we've shared your comments with the appropriate teams for review. Have a wonderful day!
Digital payment methods are not accepted at this location.
Business reply on Google
We're sorry to hear about this, Halil, and we have shared this with our teams for review. We hope to have this looked at and operating as soon as possible for public use. In the meantime, we thank you for bringing this to our attention, and thanks for your patience on this!
Bakery failed to fulfill order correctly and provided poor quality cakes
Store closed earlier than posted hours without notification.
The store has a limited selection of organic food products.
store sells expired food and poor quality produce
Store staff were unavailable to process customer checkout.
The store is consistently crowded and provides poor customer service.