Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Difficulty accessing items in the wine and liquor department
Business reply on Google
Hello Brian, we take matters like this seriously, and we’d like to reach out to you directly. The best way to do so is by visiting our contact us page at www.safeway.com/contactus and providing us with your best contact phone number and referencing this google review. Thank you.
The store closes earlier than the advertised operating hours.
Business reply on Google
Hi J, we appreciate that you have shared your experience on your recent visit. Our team has been made aware of your concerns. If you’d like to provide more details about your experience or if you’d be interested in a follow-up, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this google review. Thank you
Store failed to enforce garage time limits and machine policies.
Business reply on Google
Thank you for your feedback, Jacob. We appreciate you bringing this to our attention. We will forward your concerns to the appropriate team to ensure they are properly reviewed. For more concerns and suggestions, please reach out to us via the “Contact Us” page on our official website and provide us with phone number and reference this google review. Thank you.
Manager harassed customer regarding the legitimacy of their service dog
Business reply on Google
Thank you for sharing your feedback, Mirko. Your concerns regarding this interaction, including how the situation involving your service animal was handled by store management, have been noted and will be forwarded to store leadership for review. We appreciate you taking the time to outline your experience, as feedback like this is taken seriously and helps reinforce expectations around respectful and appropriate customer interactions.
Store doors were locked before the posted closing time.
Business reply on Google
Hello IrisX, thank you for sharing your experience. We acknowledge your concern about arriving before midnight and finding the doors already locked even though the listed closing time was midnight. If you’d like to provide more details about your experience or if you’d be interested in a follow-up, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this google review. Thank you.
Pharmacy has inaccurate notification system and poor medication availability
Business reply on Google
Hi Daniel, thank you for sharing your experience with our pharmacy. We appreciate your feedback regarding wait times and medication availability. Thanks for sharing your experience with us share or need help with, feel free to reach us at our Contact Us page on the website.
misleading pricing labels and higher costs at this specific location
Business reply on Google
Thank you for sharing your feedback, S. We appreciate you taking the time to let us know about your experience, and we’ll be forwarding your comments to the appropriate team. If there's anything else you'd like to share or need help with, feel free to reach us at our Contact Us page on the website. We're here to improve your shopping experience!
Higher prices and limited self-checkout availability at the store.
Business reply on Google
Hi Alex, thank you for taking the time to share these details. Your notes on pricing, store traffic, and the condition of the self‑checkout. Thanks for sharing your experience with us share or need help with, feel free to reach us at our Contact Us page on the website.
Staff refused service and prevented access to store management
Business reply on Google
Thank you for taking the time to share this detailed feedback, Enes. Your concerns about service refusal, the delay in reaching a manager, and the interaction you described with our staff are important, and we will ensure this feedback is forwarded to the appropriate leadership team for review. We are glad that Manager Brandan was ultimately able to assist, but we recognize that the support you received should have been consistent from the beginning. We want every customer to feel respected, assisted, and welcomed at all times, and we will be addressing the concerns you raised to help prevent this from happening again. Thank you for bringing this to our attention and for being a customer at this location. We value your experience, and your feedback will help us improve how we serve our community.
Pharmacy fails to process prescriptions and communicate medication status updates.
Business reply on Google
Hello Amy, we recognize the importance of a pharmacy that delivers clear communication, reliable service, and consistent access to medications. Your feedback provides meaningful insight into your experience and will be shared with the appropriate team for review. For further assistance, please visit our Contact Us page, include your phone number, and reference this Google review so we can ensure optimal support.
Long pharmacy wait times causing frozen groceries to thaw
Business reply on Google
Hi Lizette, thank you for sharing your feedback. We understand the importance of timely service and a smooth pharmacy experience. Your comments have been shared with the appropriate team for review. If you’d like to provide more details about your visit, please reach out to us via the “Contact Us” page on our official website and include your phone number while referencing this Google review. Thank you.
Staff refused entry before the store's official closing time.
Business reply on Google
Thank you for sharing your experience, Matt. We understand your concern about arriving before closing and not being able to enter. We will review our closing procedures and speak with the team to ensure store hours are honored and customers are treated respectfully. Your feedback is important to us, and we appreciate you bringing this to our attention.
Manager was physically aggressive and verbally abusive regarding coupon policy.
Business reply on Google
Thank you for taking the time to share your experience, Jason. We take feedback like this seriously and have forwarded your concerns to the appropriate department for further review. What you described does not reflect the level of service we aim to provide, and we appreciate you bringing it to our attention. If you’d like to share more details or need further assistance, please send us a private message through our official Contact Us page. We’re here to help.
Store refused to redeem a gift card balance per state law.
Cashier exhibited rude behavior and engaged in alleged racial profiling.
Business reply on Google
Hello Arshak! This is concerning to hear. We’d like to reach out to you directly regarding your experience. At your earliest convenience, can you please visit the contact us page located at the bottom of our official website and provide us with the best phone number to reach you and reference this google review? Thank you.
Deli staff refused service before the posted closing time.
Business reply on Google
Hi T, thank you for bringing this to our attention. Providing excellent customer service is our top priority, and your comments will be shared with the team. If you’d like to provide more details about your experience, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this google review. Thank you.
Staff members were rude and condescending to a customer
Business reply on Google
Hello Cristi, we take your feedback seriously and appreciate you bringing this detailed account to our attention. The behavior you described does not reflect our expectations for customer service. We will forward this to the appropriate team for further review. If you’d like to provide more details about your experience or if you’d be interested in a follow-up, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this google review. Thank you.
Employee exhibited unprofessional and bullying behavior toward a customer.
Business reply on Google
Hi Amanda, thank you for bringing this to our attention. Providing excellent customer service is our top priority, and your comments will be shared with the team. If you’d like to provide more details about your experience, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this google review. Thank you.
Employee displayed an unhelpful and poor attitude toward the customer.
Business reply on Google
Thank you for taking the time to share your experience, Allison. We understand how important respectful and helpful service is, and we appreciate your feedback regarding your interaction with Louis H. Your comments have been shared with our management team for review. We’re committed to providing a welcoming environment for every guest and will continue working to ensure all team members reflect that standard. If you’d like to provide more details about your experience, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this google review. Thank you.
Staff members are rude and disrespectful to elderly customers.
Business reply on Google
Hi Holly, thank you for bringing this to our attention. Providing excellent customer service is our top priority, and your comments will be shared with the team. If you’d like to provide more details about your experience, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this google review. Thank you.