Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Store policy requires customers to leave backpacks in an unsecured area.
Business reply on Google
Hi Ophelia! Thank you for sharing your feedback. We appreciate you taking the time to let us know about your experience. We understand that store policies can sometimes impact a visit differently than expected, and your comments will be shared with the appropriate team. For further assistance, please visit the "Contact Us" page on our official website, include your phone number, and reference this Google review. Thank you.
The store environment is perceived as unsafe due to other patrons.
Business reply on Google
Thank you for your sharing your feedback, T K. We appreciate you taking the time to share your experience. Your concerns regarding the environment around the store and interactions with other individuals during your visit have been shared with the appropriate team for review. If you'd like to discuss further details, please reach out to us via the "Contact Us" page on our official website, referencing this Google review.
Store has overcharging issues, expired food, and poor security policies.
Inconsistent store policy regarding bag storage at the entrance.
Business reply on Google
Hi Kristi! We hear about your experience and the frustration it caused. We understand how important it is to feel comfortable and secure while shopping, and we regret that our backpack policy made you feel singled out. Your feedback is important, and we will share it with our management team to review how this policy is being applied across our stores. For further assistance, please reach out to us via the “Contact Us” page on our official website and provide us with phone number and reference this google review. Thank you.
Store policy restricts the use of personal shopping bags
Business reply on Google
Thank you for your feedback, Abe. We take concerns like yours seriously and appreciate you bringing this to our attention. We will forward your concerns to the appropriate team to ensure they are properly reviewed. For more concerns and suggestions, please reach out to us via the “Contact Us” page on our official website and provide us with phone number and reference this google review. Thank you.
Store employees physically assault and verbally threaten customers.
Security guards harass customers and fail to secure stored personal belongings.
Business reply on Google
Hi Ash, thank you for your feedback. Thanks for sharing your experience with us share or need help with, feel free to reach us at our Contact Us page on the website.
Security guard threatened customer and enforced unreasonable bag policy
Business reply on Google
Hi Kiyana! Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how upsetting it must have been to feel unwelcome and uncomfortable during your visit. Providing a respectful and safe environment for all customers is important to us, and we appreciate you bringing your concerns to our attention. Your comments will be shared with store leadership for review so they can evaluate the situation and address your concerns appropriately. Feel free to reach out to us at our Contact Us page on the website if there's anything else you'd like to share or need help with.
The store does not provide restroom access for shoppers.
Business reply on Google
Thank you for your feedback, Justin. We strive to provide a convenient and comfortable shopping experience for our customers. Your experience matters to us, and we take this matter seriously. We have shared your feedback with the appropriate team for review. If you'd like to discuss further details, please reach out to us via the “Contact Us” page on our official website, referencing this Google review.
Staff refused to allow customer to bring backpack inside store
Business reply on Google
Hi Richard! Thank you for sharing your experience. We find this concerning, particularly regarding how the situation was handled and how you were made to feel. This has been shared with the appropriate team for review as we work to improve the overall customer experience. For further assistance, please visit the "Contact Us" page on our official website, include your phone number, and reference this Google review. Thank you.
Store is dirty with broken equipment and long checkout wait times.
Business reply on Google
Hi SFF! Thank you for taking the time to share your experience. We take feedback like this very seriously, and your concerns about store conditions, equipment issues, and long checkout delays are noted. Your comments will be shared with the appropriate team. For further assistance, please visit the "Contact Us" page on our official website, include your phone number, and reference this Google review. Thank you.
Security guard threatened customers over store bag policy
Business reply on Google
Hello Jay, this is concerning to hear. We’d like to reach out to you directly regarding your experience. At your earliest convenience, can you please visit the contact us page located at the bottom of our official website and provide us with the best phone number to reach you and reference this google review? Thank you.
Security guard harasses customer with disability and enforces discriminatory bag policies
Business reply on Google
Hello Aaron, this is concerning to hear. We’d like to reach out to you directly regarding your experience. At your earliest convenience, can you please visit the contact us page located at the bottom of our official website and provide us with the best phone number to reach you and reference this google review? Thank you.
Inconvenient store policies, excessive locked items, and inadequate staffing levels.
Business reply on Google
Hello Antonio, thank you for sharing your review. We appreciate your feedback and the time you took to let us know about your experience at our store. If you’d like to provide more details about your experience or if you’d be interested in a follow‑up, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this Google review. Thank you.
Staff were rude and provided incorrect directions to products.
Business reply on Google
Hi Tara, we appreciate that you have shared your experience on your recent visit. Our team has been made aware of your concerns. If you’d like to provide more details about your experience or if you’d be interested in a follow-up, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this google review. Thank you
Store cleanliness, high prices, and safety concerns regarding store environment.
Business reply on Google
Hi Edward, thank you for sharing your feedback. We’ll make sure your comments about store conditions, pricing, coupon use, product security, and overall shopping experience. Thanks for sharing your experience with us share or need help with, feel free to reach us at our Contact Us page on the website.
Excessive use of locked cabinets hinders customer access to products.
Business reply on Google
Hi Jamie! Thank you for sharing your feedback. We understand your concerns regarding locked cabinets and how this impacts the shopping experience. Your comments are important, and we’ll share them with our leadership team as we continue to review store policies and work toward improving convenience for our customers. For further assistance, please reach out to us via the “Contact Us” page on our official website and provide us with phone number and reference this google review. Thank you.
The store charges significantly higher prices for supplements than competitors.
Business reply on Google
Hello Oleg, thank you for bringing this matter to our attention. We are committed to providing competitive prices and ensuring our customers receive the best value for their money. Your feedback is invaluable to us, and we will take it into consideration as we strive to improve our pricing strategies. If you’d like to provide more details about your experience, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this google review. Thank you.
Long checkout lines and unpleasant store environment due to loitering.
Business reply on Google
Hello Sean, thank you for sharing your feedback regarding your recent visit. We appreciate your input about the store environment and checkout experience, and we’ll make sure your comments are reviewed by the appropriate team to improve service and overall shopping conditions. If you’d like to provide more details about your experience or if you’d be interested in a follow-up, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this Google review. Thank you.
Removal of shopping baskets and locked ice cream freezers
Business reply on Google
Thank you for your feedback, Liam. We're glad to hear that you find our staff friendly, and we're sad to hear about the other issues you encountered. Please be assured that this issue has been shared to our store at Safeway Seattle, Washington. For further assistance, please reach out to us via the “Contact Us” page on our official website and provide us with phone number and reference this Google review.