Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Excessive wait times and failure to follow cold storage instructions.
Business reply on Google
Thank you for your feedback, Julie. We appreciate you bringing this to our attention. We will forward your concerns to the appropriate team to ensure they are properly reviewed. For any additional concerns or suggestions, please reach out to us via the ‘Contact Us’ page on our official website and provide your phone number while referencing this Google review. Thank you.
unsanitary conditions due to pets near open produce displays
Business reply on Google
Hello Tom, thank you for sharing your experience. Our team has been made aware of your concern. If you’d like to provide more details about your experience or if you’d be interested in a follow-up, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this google review. Thank you.
Rude staff and limited product selection
Business reply on Google
Hi Ste! Thank you for sharing your feedback. Your concerns regarding staff interactions, product selection, and in-store processes have been noted. This has been forwarded to the appropriate team for review to help improve the overall shopping experience. For further assistance, please visit the "Contact Us" page on our official website, include your phone number, and reference this Google review. Thank you.
Security guard prevents customers from using personal shopping bags
Business reply on Google
Hello Greg, thank you for sharing your review. We appreciate your feedback and the time you took to let us know about your experience at our store. If you’d like to provide more details about your experience or if you’d be interested in a follow‑up, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this Google review. Thank you.
Cashier displayed rude and unprofessional behavior toward the customer.
Business reply on Google
Hi Tamera! Thank you for sharing your feedback. We’re sorry to hear about your experience with our cashier. Respectful and professional service is always expected, and your comments will be shared with leadership so the matter can be reviewed. For further assistance, please reach out to us via the “Contact Us” page on our official website and provide us with phone number and reference this google review. Thank you.
Poor customer service and poorly maintained parking lot with abandoned vehicles.
Business reply on Google
Thank you for sharing your feedback with us, Jason. We appreciate you taking the time to let us know about your experience, and your comments will be forwarded to the appropriate team for review. If there's anything else you'd like to share or need help with, feel free to reach us at our Contact Us page on the website. We're here to improve your shopping experience!
Long wait times and rude staff during the checkout process.
Business reply on Google
Hi Emma! Thank you for your feedback. Your comments about the checkout experience and staff interactions highlight areas that need attention. We appreciate you taking the time to share this, and your experience will be reviewed as we continue working to improve the overall flow and service at this location. For further assistance, please visit the "Contact Us" page on our official website, include your phone number, and reference this Google review. Thank you.
Online order delayed due to staff availability
Business reply on Google
Hi Sean! We hear the delay and the frustration it caused. Waiting that long for an online order is unacceptable, and we understand why this was disappointing. We’ll be sharing this feedback with our team to improve staffing and communication around order fulfillment. Thank you for bringing this to our attention. For further assistance, please reach out to us via the “Contact Us” page on our official website and provide us with phone number and reference this google review. Thank you.
Slow service and poor product quality relative to high prices.
Business reply on Google
Hello Yonder, thank you for taking the time to share your feedback, and we appreciate your perspective regarding our Rainier location, including your concerns about service speed, product quality, and overall value compared to the expectations of the neighborhood. Your insights are important in helping us ensure a better experience for everyone who shops with us, and we value you bringing this to our attention. If you’d like to provide more details about your experience or if you’d be interested in a follow‑up, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this Google review. Thank you.
Customer was denied entry to the store while wearing a backpack
Inaccessible freezer units prevented the customer from making a purchase.
Business reply on Google
Hi Erin, thank you for sharing this experience. Your comments about the freezer access. If there's anything else you'd like to share or need help with, feel free to reach us at our Contact Us page on the website.
Overbearing receipt checks at store exit create an unwelcoming shopping experience.
Business reply on Google
Hi Taylor! Thank you for sharing your feedback. We’ve noted your concerns regarding the receipt‑checking process and how it impacts the shopping experience. Your comments will be reviewed with the team to ensure customers feel comfortable and welcomed when visiting our store. For further assistance, please visit the "Contact Us" page on our official website, include your phone number, and reference this Google review. Thank you.
Staff treated the customer with bias and disrespect during their visit.
Business reply on Google
Hi Long! Thank you for sharing your experience with us. We take feedback like this very seriously, as every customer deserves to feel respected and welcome when shopping. Your comments about professionalism and equal treatment have been shared with the appropriate team for review and action. For further assistance, please visit the "Contact Us" page on our official website, include your phone number, and reference this Google review. Thank you.
unavailable deli items and unresponsive customer service
Business reply on Google
Thank you for sharing your experience, L. Caitlin. We understand how important it is to have access to foods that feel safe and familiar—especially when they’re part of your routine. Your feedback is truly valuable, and we’ll make sure it’s shared with the appropriate team. For further assistance, please visit our "Contact Us" page, include your phone number, and reference this Google review for optimal support.
The store is dirty with empty shelves and rude staff.
Business reply on Google
Hi David, We appreciate that you have shared your experience on your recent visit. Our team has been made aware of your concerns. If you’d like to provide more details about your experience or if you’d be interested in a follow-up, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this google review. Thank you
Lack of shopping baskets and carts and expired products sold.
Business reply on Google
Hello Kirsten, thank you for your detailed feedback. We take concerns like this seriously, especially from long-time customers. While we understand your frustration with the lack of shopping baskets and carts, as well as your point about expired items, we want to ensure your experience is both convenient and safe. If you’d like to provide more details about your experience or if you’d be interested in a follow-up, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this google review. Thank you.
customer alleges discriminatory enforcement of self-checkout policies by staff
Customer service provided incorrect information regarding restroom access.
Business reply on Google
Hello there! We're sorry to hear about your experience and have shared this with our Leadership Team for review. We would like to speak to you further about this, please visit our website and click on the "Contact Us" link, located at the bottom of the page, under the "Quick Links" section. Thank you again, we look forward to speaking with you.
customer was overcharged for items multiple times
Business reply on Google
Hi! We apologize the price you were hoping to get didn't reflect on your receipt and we're happy the store was able to assist you. We are concerned to hear about the experiences you've had prior and would like to learn more, at your earliest convenience, please feel free to chat with us on our site or reach out to us through our Contact US page, so we can further assist you. Thank you!
Long wait times due to insufficient open checkout registers.
Business reply on Google
Hi Rashell, we are sorry to hear about your recent shopping experience. We have shared your concerns with our Store Director for review and training purposes. Our goal is to make sure we are providing customer and efficient service. Thank you for sharing your feedback! Have a wonderful evening!