Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff refused customer access to the restroom during an urgent situation.
Business reply on Google
Thank you for sharing your feedback, Rikal. We appreciate you taking the time to let us know about your experience at our 1st Ave location. Your note regarding the restroom request and the interaction you described with our team has been documented, and we will forward this to the appropriate team for review. If there’s anything else you’d like to share or need help with, feel free to reach us at our Contact Us page on the website. We’re here to improve your shopping experience!
Customer objects to the implementation of digital price displays.
The store has poor inventory management and infrequent restocking.
Business reply on Google
Hi J, thank you for sharing your experience. We understand your concern regarding store stocking frequency and the importance of keeping shelves consistently supplied for customers. Your feedback will be shared with the appropriate team for review. For further assistance, please visit our Contact Us page, include your phone number, and reference this Google review for optimal support.
The store and parking lot are dirty and smell bad.
Business reply on Google
Hi Sai, we appreciate that you have shared your experience on your recent visit. Our team has been made aware of your concerns. If you’d like to provide more details about your experience or if you’d be interested in a follow-up, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this google review. Thank you
Security guard uses physical force and exhibits discriminatory behavior toward customers.
Business reply on Google
Thank you for taking the time to share this feedback. We appreciate you letting us know about the concerns you’ve observed regarding security conduct and the overall store environment. Your comments highlight important areas that need review, and we will be forwarding this to the store leadership and the appropriate teams.
staff were unable to assist with wrapping flowers
Business reply on Google
Hi, thank you for sharing your feedback. We understand the importance of the concerns you mentioned regarding assistance with your bouquet, employee support, and your interaction with the manager. Your comments have been shared with the appropriate team for review. If you’d like to discuss further details, please reach out to us through the “Contact Us” page on our official website and reference this Google review.
Customer service staff are unfriendly and ignore customers.
Business reply on Google
Hi Aubrey! We appreciate you sharing this experience. Being left waiting while employees talk among themselves and then being spoken to abruptly is understandably off‑putting, especially when it happens repeatedly. For further assistance, please visit the "Contact Us" page on our official website, include your phone number, and reference this Google review. Thank you.
The parking garage is unsanitary and poorly maintained.
Business reply on Google
Hi Robert! Thank you for sharing your honest feedback. We hear that your experience has not met expectations despite our efforts to improve. Your comments about store quality and parking conditions are important to us, and we will continue working diligently to address these concerns. We value your loyalty and hope you’ll give us the opportunity to provide the level of service you deserve. Thank you for helping us identify areas where we can do better. For further assistance, please reach out to us via the “Contact Us” page on our official website and provide us with phone number and reference this google review. Thank you.
Unsanitary parking lot conditions and standing water at store entrance.
Business reply on Google
Hi Chris! We hear about your experience and appreciate you bringing this to our attention. The conditions you described are not acceptable and do not reflect our standards. We take concerns like this seriously and will address the issue immediately. Please be assured that these issues have been shared with the Store Director of Safeway, at 516 1st Ave W, Seattle, 98119. For further assistance, please reach out to us via the “Contact Us” page on our official website and provide us with phone number and reference this google review. Thank you.
The store parking lot is unsanitary and contains human waste.
Business reply on Google
Hi Maria, thank you for sharing your feedback. We understand the importance of maintaining a clean and safe environment for our customers. We have shared your comments with the appropriate team for review. If you’d like to provide more details about your experience, please reach out to us via the “Contact Us” page on our official website and include your phone number while referencing this Google review.
Unsafe store exterior due to drug use and lack of cleanliness.
Business reply on Google
Hi Crystal! Thank you for sharing this detailed feedback about the Lower Queen Anne location. Safety and a clean, welcoming environment are priorities, and input like yours helps us focus efforts where they matter most. If you'd like to provide more details about your experience or are interested in a follow-up, please reach out to us via the "Contact Us" page on our official website. Kindly provide your phone number and reference this Google review. Thank you.
The store and parking garage are unsanitary and poorly managed.
Business reply on Google
Hi Carolyn! Thank you for sharing about your experience. Cleanliness and customer care are top priorities, and your feedback is deeply concerning. We’ll share this with our team to ensure it’s addressed promptly. Thank you for bringing it to our attention. Feel free to reach out to us at our Contact Us page on the website if there's anything else you'd like to share or need help with.
Staff at the customer service counter were rude and unprofessional.
Business reply on Google
Thank you for taking the time to share your experience, Sin. We truly value all feedback, especially when it highlights areas for improvement. Customer service is a top priority, and it's important that every interaction reflects respect and professionalism. Your concern has been noted and will be shared with the appropriate team. If you’d like to provide more details about your experience, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this google review. Thank you.
A specific employee provides poor customer service and ignores customers.
Business reply on Google
Hi evildead, thank you for sharing your experience with us. We value your feedback and will use it to improve our customer service. If you have any further details to share, feel free to reach out via 'Contact Us' on our official website referencing this Google review.
Locked freezers, unresponsive staff, and rotten food on shelves.
Business reply on Google
Hello reyanne, we appreciate that you have shared your experience on your recent visit. Our team has been made aware of your concerns. If you’d like to provide more details about your experience or if you’d be interested in a follow-up, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this google review. Thank you.
Locked freezer cases without call buttons prevent customer purchases.
Business reply on Google
Hi Chris! Thank you for sharing your feedback about our Safeway store in Seattle, WA! We appreciate you bringing this to our attention. We’re always looking for ways to improve the shopping experience, and we’ll be sure to look into the freezer case setup to make it more convenient for our customers. Your input is valuable to us, and we’ll continue working to make your visits better. If you’d like to provide more details about your experience or if you’re interested in a follow-up, please reach out to us via the “Contact Us” page on our official website. Kindly provide your phone number and reference this Google review.
Drive up and go parking spots are blocked by unauthorized vehicles.
Business reply on Google
Hi Zoe! This is concerning. Thank you for sharing your feedback about the store parking lot during your visit. Our team has been made aware of your concern, and these matters have been communicated to the Safeway store in Seattle, WA. We strive to make our customers' shopping experience easy and enjoyable. If you'd like to provide more details about your experience or are interested in a follow-up, please reach out to us via the "Contact Us" page on our official website. Kindly provide your phone number and reference this Google review. Thank you.
Staff displayed unprofessional behavior and inconsistent ID verification policies.
Business reply on Google
Hi Laura! We're really sorry to hear about your experience with our employees. This isn't the kind of service we aim to provide, and we understand how frustrating this must have been for you. We're making these issues a top priority and taking steps to ensure they are addressed promptly. We also appreciate your feedback about the pricing of our items. Furthermore, we understand how important it is to get the best value for your money, and we strive to provide our customers with competitive prices through our weekly sales flyer and our Safeway for U loyalty program. Please be assured that your concerns have been shared with the Store Director of Safeway in Seattle, Washington. If you have any additional concerns or details, you'd like to share, please visit the "Contact Us" page on our website, provide your phone number, and reference this Google review. We're here to help and want to make sure your experience improves.
The store and parking lot have unpleasant odors and poor hygiene.
Business reply on Google
We are truly sorry to hear about your experience, Simple Foodie. This is certainly not the impression we want you to have. We've shared your concerns with the Store Leadership Team. Your experience is very important to us, and we would like to follow up with you personally. Please feel free to chat with us on our site or through our Contact US page.
The store sells rotten produce despite being clean and well-staffed.
Business reply on Google
Hello Jenny, your compliments and feedback are appreciated as they help us acknowledge the ways in which we can improve our store. It is always intended that we have fresh products, so we will be providing these details to the appropriate parties. If you're interested in a follow-up, feel free to reach out via the Contact Us page on our website and reference this Google Review. Thank you.