Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Long checkout wait times and unprofessional staff behavior regarding bagging groceries.
Business reply on Google
Lines never make for a pleasant grocery shopping experience, and I apologize for the delay in getting you checked out. Thanks for taking the time to share this feedback, Shivani. We invite you to reach out to our customer service group at https://savealot.com/contact-us/. Thank you!
store staff perform invasive bag checks on customers
Business reply on Google
Hello, Key. I apologize for the inconvenience. Thank you for taking the time to leave this feedback for your experiences at our store. If you have a specific issue or concern we can address, please reach out to our customer service group at https://savealot.com/contact-us/. Your feedback has been shared with management to address with the team, and we hope you'll give us another chance the next time you need to restock on groceries.
Produce and meat quality at the store is poor.
Business reply on Google
Hi Milton, We do our best to keep the produce as fresh as possible, and we're sorry this was not your experience. If a customer is ever unhappy with the freshness or quality of one our our items, we will replace the item or provide a refund. If you have a specific issue or concern we can address, please reach out to our customer service group at https://savealot.com/contact-us/. Thank you!
Unauthorized charges were made to the customer's food stamp card.
Business reply on Google
We love to see all those stars. Save A Lot takes pride in knowing we continue to deliver the best service and shopping selection. See you again soon!
Store sells spoiled food and refuses to provide a refund.
Business reply on Google
Thanks for taking the time to share this information. Providing only the freshest, most up to date goods is our main priority, and we’re sorry to hear that this was not the case. If you have any additional information or feedback, please let us know at 888-725-4537 or https://savealot.ethix360.com.
Cashier displayed unprofessional behavior and mishandled customer groceries.
Business reply on Google
Hi Nickitra, we're sorry it seems you weren't happy with your Save A Lot experience this time. If you'd be prepared to give us more details on where we could improve, please email me at [email protected]
The store consistently rings up items at higher than sale prices.
Business reply on Google
We take your complaint very seriously and appreciate this opportunity to address this issue for you. Please email me at [email protected] with the store location and your contact information so we can have our District Manager reach out to discuss the matter directly with you.
Security guard was disrespectful and unprofessional toward a customer
Business reply on Google
Hi. We want to find out how we could make your store visits better, so could you email me on [email protected] and let us know where you think we can make changes?
Increased prices and reduced product quality and bag thickness.
Business reply on Google
Hi, we'd love to hear more details on how we can make your shopping experience better, please email me on [email protected] and let us know where you think we can make changes.
The store does not provide free bags for customer purchases.
Business reply on Google
Hi. We would love the opportunity to make your experience better. Would you be prepared to email me on [email protected] with more information on your visit and where we can improve?
Store closes early due to recurring system outages.
Business reply on Google
Thanks for taking the time to write us a review, Miniimah, it is much appreciated. Please share your concerns and suggestions by emailing me at [email protected]
Cashier was rude to customer during a card decline issue
Business reply on Google
Hi, Ebonie. I’m sorry to hear your last visit to one of our stores did not meet your expectations and would like to look into this for you. Could you please email us at [email protected] with the location of the store where this occurred? Include your contact information, as well, please.
employees displayed rude attitudes and failed to greet customers
Store shelves were messy and the desired item was unavailable.