Save A Lot
🛒 Retail & Products · 4 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
The business does not answer the phone for customer inquiries.
Business reply on Google
Hi Ashley, Thanks for taking the time to share the details of your experience. If you would like to file a report on your recent Save A Lot visit, please contact us at https://savealot.com/contact-us/. Your feedback is greatly appreciated!
An employee was rude and disrespectful during a phone call.
Business reply on Google
Hello, Monica. We appreciate you taking time to let us know about your experience with our team members. We believe that customer service is just as important as the foods you'll leave with, and we're sorry to hear you were not met with the kindness we aim for in every interaction. f you have a specific issue or concern we can address, please reach out to our customer service group at https://savealot.com/contact-us/. Thanks for leaving this feedback!
Staff member was rude regarding a damaged product at checkout.
Business reply on Google
Hello, Ale. We appreciate you taking time to let us know about your experience with our team members. We believe that customer service is just as important as the foods you'll leave with, and we're sorry to hear you were not met with the kindness we aim for in every interaction. f you have a specific issue or concern we can address, please reach out to our customer service group at https://savealot.com/contact-us/. Thanks for leaving this feedback!
meat section products appeared discolored and unsafe for consumption
Business reply on Google
Hi Kia, From food to service, we want everything we provide to be outstanding, and we're sorry you did not enjoy your recent visit to Save A Lot. If you have a specific issue or concern we can address, please reach out to our customer service group at https://savealot.com/contact-us/. Thank you, and we're looking forward to your feedback.
Cashier is coughing while handling customer transactions.
Business reply on Google
I'm very sorry to hear about your experience with the customer service during your visit, Rainer. Thank you for letting us know. Feedback helps us tackle issues and become a better business, and we hope you'll give us another try. If you have a specific issue or concern we can address, please reach out to our customer service group at https://savealot.com/contact-us/.
Long checkout wait times and unprofessional staff behavior regarding bagging groceries.
Business reply on Google
Lines never make for a pleasant grocery shopping experience, and I apologize for the delay in getting you checked out. Thanks for taking the time to share this feedback, Shivani. We invite you to reach out to our customer service group at https://savealot.com/contact-us/. Thank you!
Staff failed to greet the customer and displayed a poor attitude.
Business reply on Google
I'm very sorry to hear about your experience with the customer service during your visit, Teon. Thank you for letting us know. Feedback helps us tackle issues and become a better business, and we hope you'll give us another try. If you have a specific issue or concern we can address, please reach out to our customer service group at https://savealot.com/contact-us/.
store staff perform invasive bag checks on customers
Business reply on Google
Hello, Key. I apologize for the inconvenience. Thank you for taking the time to leave this feedback for your experiences at our store. If you have a specific issue or concern we can address, please reach out to our customer service group at https://savealot.com/contact-us/. Your feedback has been shared with management to address with the team, and we hope you'll give us another chance the next time you need to restock on groceries.
Produce and meat quality at the store is poor.
Business reply on Google
Hi Milton, We do our best to keep the produce as fresh as possible, and we're sorry this was not your experience. If a customer is ever unhappy with the freshness or quality of one our our items, we will replace the item or provide a refund. If you have a specific issue or concern we can address, please reach out to our customer service group at https://savealot.com/contact-us/. Thank you!
Employees and security guards are unprofessional and harass customers.
Business reply on Google
Hi Boss! Thanks for giving us such a high star-rating! We try to consistently provide a great shopping experience and are happy to see we delivered. Thanks for your business!
Staff failed to process payment despite sufficient balance on benefits card.
Business reply on Google
I'm very sorry to hear about your experience with the customer service during your visit, canreblinda. Thank you for letting us know. Feedback helps us tackle issues and become a better business, and we hope you'll give us another try. If you have a specific issue or concern we can address, please reach out to our customer service group at https://savealot.com/contact-us/.
Staff failed to return a lost phone located by GPS.
Business reply on Google
Hi Dairon, Thanks for taking the time to share the details of your experience. If you would like to file a report on your recent Save A Lot visit, please contact us at https://savealot.com/contact-us/. Your feedback is greatly appreciated!
Customer denied access to restroom facilities
Business reply on Google
Hello, Kennetha. I apologize for the inconvenience. Thank you for taking the time to leave this feedback for your experiences at our store. If you have a specific issue or concern we can address, please reach out to our customer service group at https://savealot.com/contact-us/. Your feedback has been shared with management to address with the team, and we hope you'll give us another chance the next time you need to restock on groceries.
Employee refused to retrieve sale items from the meat department.
Business reply on Google
Hi BLAKE, We know we can do better than a rating like that, and we're really sorry your experience led to this. If you have a specific issue or concern we can address, please reach out to our customer service group at https://savealot.com/contact-us/ so we can hear more about where we need to improve.
The store offers low quality food at high prices.
Business reply on Google
Hi Elyssa, We appreciate your feedback. Our goal is to provide outstanding value and quality and a great shopping experience for our customers every day. If you have a specific issue or concern we can address, please reach out to our customer service group at https://savealot.com/contact-us/. Thank you!
Employee attempted to use customer's credit cards after finding lost wallet.
Business reply on Google
Hi Dwan, Thank you for sharing the details of your experience with us. Feedback helps us tackle issues and become a better business. If you have a specific issue or concern we can address, please reach out to our customer service group at https://savealot.com/contact-us/. Thanks for taking the time to leave this feedback.
The meat quality is poor and prices are not competitive.
Business reply on Google
Hi Zoie, We're sorry to learn that you're unsatisfied with the pricing of our goods. We do our very best to make sure our guests walk away with full carts at a decent price, but it seems we missed the mark on this one. Please reach out to our customer service group at https://savealot.com/contact-us/. Thanks for taking the time to share this feedback with our team.
rodent infestation and unsanitary store conditions
Business reply on Google
Thank you for taking the time to let us know about each of the areas we can focus on improvement. Our goal is to provide first class grocery shopping to our customers, and it’s feedback like this that gets us closer every day. If you have a specific issue or concern we can address, please reach out to our customer service group at https://savealot.com/contact-us/. Thanks Again, Deanna.
store has rodent infestation and sells expired food products
Business reply on Google
Hi David, I apologize for the lack of cleanliness at our store. This clearly falls below our expectations, and we appreciate you taking the time to share this feedback and let us know. If you have a specific issue or concern we can address, please reach out to our customer service group at https://savealot.com/contact-us/. Thank you!
Unauthorized charges were made to the customer's food stamp card.
Business reply on Google
We love to see all those stars. Save A Lot takes pride in knowing we continue to deliver the best service and shopping selection. See you again soon!