Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
An employee was rude and disrespectful during a phone call.
Business reply on Google
Hello, Monica. We appreciate you taking time to let us know about your experience with our team members. We believe that customer service is just as important as the foods you'll leave with, and we're sorry to hear you were not met with the kindness we aim for in every interaction. f you have a specific issue or concern we can address, please reach out to our customer service group at https://savealot.com/contact-us/. Thanks for leaving this feedback!
Staff failed to greet the customer and displayed a poor attitude.
Business reply on Google
I'm very sorry to hear about your experience with the customer service during your visit, Teon. Thank you for letting us know. Feedback helps us tackle issues and become a better business, and we hope you'll give us another try. If you have a specific issue or concern we can address, please reach out to our customer service group at https://savealot.com/contact-us/.
Customer denied access to restroom facilities
Business reply on Google
Hello, Kennetha. I apologize for the inconvenience. Thank you for taking the time to leave this feedback for your experiences at our store. If you have a specific issue or concern we can address, please reach out to our customer service group at https://savealot.com/contact-us/. Your feedback has been shared with management to address with the team, and we hope you'll give us another chance the next time you need to restock on groceries.
Employee attempted to use customer's credit cards after finding lost wallet.
Business reply on Google
Hi Dwan, Thank you for sharing the details of your experience with us. Feedback helps us tackle issues and become a better business. If you have a specific issue or concern we can address, please reach out to our customer service group at https://savealot.com/contact-us/. Thanks for taking the time to leave this feedback.
The meat quality is poor and prices are not competitive.
Business reply on Google
Hi Zoie, We're sorry to learn that you're unsatisfied with the pricing of our goods. We do our very best to make sure our guests walk away with full carts at a decent price, but it seems we missed the mark on this one. Please reach out to our customer service group at https://savealot.com/contact-us/. Thanks for taking the time to share this feedback with our team.
Staff and manager were rude and refused to honor store deals.
Staff was rude and store sold moldy food products.
Business reply on Google
Thank you for taking the time to leave this feedback, Eva. We're sorry that you found the quality of food we provide to be unsatisfactory, and our team would like to hear more about this experience. Please reach out to our customer service group at 888-725-4537 or via https://savealot.ethix360.com. Thanks!
The store sells spoiled meat due to faulty refrigeration equipment.
Business reply on Google
Thank you for taking the time to leave this feedback, Michael. We're sorry that you found the quality of food we provide to be unsatisfactory, and our team would like to hear more about this experience. Please reach out to our customer service group at 888-725-4537 or via https://savealot.ethix360.com. Thanks!
Store closed earlier than the posted operating hours
Business reply on Google
Hi Jeramy, Thank you for taking the time to let us know about your recent visit. The small details that you mentioned are an important part of providing the excellent service that we promise and that you deserve. If there’s anything else we can help with, please contact our service team at 888-725-4537 or https://savealot.ethix360.com. Thanks.
Store sells expired meat and moldy bread products.
Business reply on Google
Thank you for taking the time to leave this feedback, Dennis. We're sorry that you found the quality of food we provide to be unsatisfactory, and our team would like to hear more about this experience. Please reach out to our customer service group at 888-725-4537 or via https://savealot.ethix360.com. Thanks!
The store sells expired and spoiled food products.
Business reply on Google
Hi, Officer. I’m sorry to hear your last visit to one of our stores did not meet your expectations and would like to look into this for you. Could you please call us at 888-725-4537 or at https://savealot.ethix360.com/ with the location of the store where this occurred? Include your contact information, as well, please.
Cashiers are rude and overcharge for items.
Business reply on Google
We take your complaint very seriously and appreciate this opportunity to address this issue for you. Please email me at [email protected] with the store location and your contact information so we can have our District Manager reach out to discuss the matter directly with you.
The staff is rude and the store is dusty and unkempt.
Business reply on Google
Hi August, we're sorry it seems you weren't happy with your Save-A-Lot experience this time. If you'd be prepared to give us more details on where we could improve, please email me at [email protected]
The store lacks proper organization, cleanliness, and sufficient staffing levels.
Business reply on Google
Hi, Albert. Thanks for your honest rating on our store, and we'd love to find out if there is any way we could improve your experience, so if you have any more details or suggestions you'd like to share, please email me on [email protected].
The store consistently operates with insufficient staffing levels.
Business reply on Google
Hi, Amanda. I’m so sorry to hear that additional staff were not available at the time you were shopping. In an effort to pass along savings to our customers, we work hard to maintain low operating costs, and often that includes keeping a lean staff in the store. We will forward your observation to the store operations team and carefully review our staffing levels. Feel free to email me at [email protected] with additional information about the store’s location, date and time of day of your shopping visit and any other important details about your shopping experience. Thank you for shopping at Save A Lot.
Customer experienced racial profiling and harassment by store security staff.
Business reply on Google
We take your complaint very seriously and appreciate this opportunity to address this issue for you. Please email me at [email protected] with the store location and your contact information so we can have our District Manager reach out to discuss the matter directly with you.
The store is unclean and a staff member was rude.
Business reply on Google
Hi. We would love the opportunity to make your experience better. Would you be prepared to email me on [email protected] with more information on your visit and where we can improve?
Store has frequent stock shortages and long checkout lines.
Business reply on Google
Hi Joshua, we're sorry to hear your experience wasn't as good as it could have been, please email me at [email protected] with more details on your visit so we can improve.
Employees are rude and unhelpful regarding shopping cart deposits.
Business reply on Google
Hi, Queli. I’m sorry to hear your last visit to one of our stores did not meet your expectations and would like to look into this for you. Could you please email us at [email protected] with the location of the store where this occurred? Include your contact information, as well, please.
The store is consistently out of stock for specific pie items.
Business reply on Google
We are incredibly grateful that you took the time out to leave us this review. Save-A-Lot values customer satisfaction as top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to seeing you again.