Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff member was rude regarding a damaged product at checkout.
Business reply on Google
Hello, Ale. We appreciate you taking time to let us know about your experience with our team members. We believe that customer service is just as important as the foods you'll leave with, and we're sorry to hear you were not met with the kindness we aim for in every interaction. f you have a specific issue or concern we can address, please reach out to our customer service group at https://savealot.com/contact-us/. Thanks for leaving this feedback!
meat section products appeared discolored and unsafe for consumption
Business reply on Google
Hi Kia, From food to service, we want everything we provide to be outstanding, and we're sorry you did not enjoy your recent visit to Save A Lot. If you have a specific issue or concern we can address, please reach out to our customer service group at https://savealot.com/contact-us/. Thank you, and we're looking forward to your feedback.
Staff failed to return a lost phone located by GPS.
Business reply on Google
Hi Dairon, Thanks for taking the time to share the details of your experience. If you would like to file a report on your recent Save A Lot visit, please contact us at https://savealot.com/contact-us/. Your feedback is greatly appreciated!
Employee refused to retrieve sale items from the meat department.
Business reply on Google
Hi BLAKE, We know we can do better than a rating like that, and we're really sorry your experience led to this. If you have a specific issue or concern we can address, please reach out to our customer service group at https://savealot.com/contact-us/ so we can hear more about where we need to improve.
The store offers low quality food at high prices.
Business reply on Google
Hi Elyssa, We appreciate your feedback. Our goal is to provide outstanding value and quality and a great shopping experience for our customers every day. If you have a specific issue or concern we can address, please reach out to our customer service group at https://savealot.com/contact-us/. Thank you!
rodent infestation and unsanitary store conditions
Business reply on Google
Thank you for taking the time to let us know about each of the areas we can focus on improvement. Our goal is to provide first class grocery shopping to our customers, and it’s feedback like this that gets us closer every day. If you have a specific issue or concern we can address, please reach out to our customer service group at https://savealot.com/contact-us/. Thanks Again, Deanna.
store has rodent infestation and sells expired food products
Business reply on Google
Hi David, I apologize for the lack of cleanliness at our store. This clearly falls below our expectations, and we appreciate you taking the time to share this feedback and let us know. If you have a specific issue or concern we can address, please reach out to our customer service group at https://savealot.com/contact-us/. Thank you!
meat products were spoiled and improperly stored at the store
Business reply on Google
Thank you for taking the time to leave this feedback, Kenni. We're sorry that you found the quality of food we provide to be unsatisfactory, and our team would like to hear more about this experience. Please reach out to our customer service group at 888-725-4537 or via https://savealot.ethix360.com. Thanks!
Frozen okra contains a large metal pin posing safety risk.
Business reply on Google
Hi, We do our best to keep the produce as fresh as possible, and we're sorry this was not your experience. If a customer is ever unhappy with the freshness or quality of one our our items, we will replace the item or provide a refund. If you have a specific issue or concern we can address, please reach out to our customer service group at 888-725-4537 or https://savealot.ethix360.com. Thank you!
The cashier provided poor customer service by not speaking.
Business reply on Google
Hi Taunya, thank you for your honest rating and it looks like we didn't give you the kind of experience we'd like, so if you have any suggestions on ways we could improve or details on why this visit wasn't worth more stars please email me at [email protected] so we know what we can aim for.
The store has no shopping carts available for customers.
Business reply on Google
Hi, we're sorry to hear your experience wasn't as good as it could have been, please email me at [email protected] with more details on your visit so we can improve.
Poor food quality, unfriendly staff, and long checkout wait times.
Business reply on Google
Hi, Bernadette. I’m sorry to hear your last visit to one of our stores did not meet your expectations and would like to look into this for you. Could you please email us at [email protected] with the location of the store where this occurred? Include your contact information, as well, please.
Long checkout lines and slow cashier service.
The store temperature is uncomfortably cold for customers and employees.
Store withheld WIC benefits and staff provided poor customer service.
Poor customer service and long wait times at the store.
Staff and management are unhelpful to customers.
Long checkout lines and poor quality produce.
Store is unorganized, dirty, and has insufficient checkout lanes open.
Excessive wait times and insufficient cashier staffing at the store.