Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
The business does not answer the phone for customer inquiries.
Business reply on Google
Hi Ashley, Thanks for taking the time to share the details of your experience. If you would like to file a report on your recent Save A Lot visit, please contact us at https://savealot.com/contact-us/. Your feedback is greatly appreciated!
Cashier is coughing while handling customer transactions.
Business reply on Google
I'm very sorry to hear about your experience with the customer service during your visit, Rainer. Thank you for letting us know. Feedback helps us tackle issues and become a better business, and we hope you'll give us another try. If you have a specific issue or concern we can address, please reach out to our customer service group at https://savealot.com/contact-us/.
Employees and security guards are unprofessional and harass customers.
Business reply on Google
Hi Boss! Thanks for giving us such a high star-rating! We try to consistently provide a great shopping experience and are happy to see we delivered. Thanks for your business!
Staff failed to process payment despite sufficient balance on benefits card.
Business reply on Google
I'm very sorry to hear about your experience with the customer service during your visit, canreblinda. Thank you for letting us know. Feedback helps us tackle issues and become a better business, and we hope you'll give us another try. If you have a specific issue or concern we can address, please reach out to our customer service group at https://savealot.com/contact-us/.
Store staff failed to provide information regarding product availability.
staff used inappropriate language in front of children
Business reply on Google
I'm very sorry to hear about your experience with the customer service during your visit, Cid. Thank you for letting us know. Feedback helps us tackle issues and become a better business, and we hope you'll give us another try. If you have a specific issue or concern we can address, please reach out to our customer service group at 888-725-4537 or via https://savealot.ethix360.com.
Store prices are significantly higher than nearby competitors.
Business reply on Google
Hi Angelica, We're sorry to learn that you're unsatisfied with the pricing of our goods. We do our very best to make sure our guests walk away with full carts at a decent price, but it seems we missed the mark on this one. Please reach out to our customer service group at 888-725-4537 or via https://savealot.ethix360.com. Thanks for taking the time to share this feedback with our team.
Staff member exhibited discriminatory behavior toward customers in handicap parking.
Business reply on Google
We take your complaint very seriously and appreciate this opportunity to address this issue for you, Mike. Please email me at [email protected] with the store location and your contact information so we can have our District Manager reach out to discuss the matter directly with you.
Long checkout lines with no additional staff assistance provided
Business reply on Google
Hi, Quanda. I’m so sorry to hear that additional staff were not available at the time you were shopping. In an effort to pass along savings to our customers, we work hard to maintain low operating costs, and often that includes keeping a lean staff in the store. We will forward your observation to the store operations team and carefully review our staffing levels. Feel free to email me at [email protected] with additional information about the store’s location, date and time of day of your shopping visit and any other important details about your shopping experience. Thank you for shopping at Save-A-Lot.
Security guard followed customer and store staff failed to answer calls.
Business reply on Google
Hi, we're sorry to hear your experience wasn't as good as it could have been, Maria, please email me at [email protected] with more details on your visit so we can improve.
Inconsistent enforcement of grocery bag fees for customers
Groceries are sold with expiration dates that are too close.
Produce quality is poor and checkout wait times are long.
The night manager exhibits disrespectful and racist behavior toward customers and staff.
Inaccessible parking lot and lack of shopping cart availability.
Security guard stopped customer without cause during their visit.
Store is unclean with rude staff and spoiled meat products.