SmartStop Self Storage
🧰 Other Services · 7307 University City Blvd · Charlotte
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Facility has poor security, broken doors, unauthorized residents, and excessive trash.
Business reply on Google
Hello, Brad Johnson (brad Johnson). Thank you for your review. We apologize if our customer service did not live up to expectations during your recent visit to our property. Providing every customer with 5-star service is our goal. We would like the opportunity to address your concerns, please give us a call at (888) 977-8672.
Customer could not access rented storage unit and awaits a refund.
Business reply on Google
Hi, William Meggett. Thank you for your review. We would like to apologize if your experience was anything less than stellar. Our team takes your feedback seriously, give us a call at (888) 977-8672 to speak to someone about your concerns.
Staff was unprofessional, delayed, and provided incorrect storage unit access.
Business reply on Google
Thanks for posting your review, Deidra Mcmillan. We apologize that we did not meet all your expectations during your recent visit to the property. We would appreciate the opportunity to address your concerns. Please call us at (888) 977-8672 to speak with a storage professional.
Staff was unprofessional and unavailable during posted business hours.
Business reply on Google
Hello, Jessicaa. Thank you for your review. We apologize if our customer service did not live up to expectations during your recent visit to our property. Providing every customer with 5-star service is our goal. We would like the opportunity to address your concerns, please give us a call at (888) 977-8672.
Lack of available carts for customers during extended access hours
Business reply on Google
Thanks for sending us your feedback, Frances Nicolas. We pride ourselves on delivering top-notch customer service and want to apologize if we did not meet those expectations. Please call (888) 977-8672 to speak to someone from our team about your concerns. Thank you.
Unauthorized individuals are occupying storage units and compromising property security.
Business reply on Google
Thanks for posting your review, Tiffany Caldwell. We apologize that we did not meet all your expectations during your recent visit to the property. We would appreciate the opportunity to address your concerns. Please call us at (888) 977-8672 to speak with a storage professional.
The storage facility is dirty and lacks proper climate control.
Business reply on Google
Hi, Tanisha Richmond. We appreciate you taking the time to give us your feedback. We are sorry that we did not meet all your expectations. We want to work to address your concerns, please give us a call at (888) 977-8672 to speak with someone from our team.
The business charged a different price than what was originally quoted.
Business reply on Google
Hello, Kersten Thompson. Thank you for your review. We apologize if our customer service did not live up to expectations during your recent visit to our property. Providing every customer with 5-star service is our goal. We would like the opportunity to address your concerns, please give us a call at (888) 977-8672.
The manager was rude and hung up on the customer.
Business reply on Google
Hi, Fortnite Is Cool, we appreciate you taking the time to give us your feedback. We are sorry to hear that you have concerns about your recent experience at our facility. We would appreciate the opportunity to improve your experience. Please call (888) 977-8672 to speak to someone from our team.
Facility has locked carts, unstaffed office, trash, and signs of break-ins.
Business reply on Google
Thank you for your feedback, T Gra. We are sorry for the less-than-stellar service you experienced at our facility during your recent visit. Please call (888) 977-8672 to speak to one of our storage specialists to address your concerns.
Storage unit contents auctioned after missed payments and staff harassment
Business reply on Google
We are so sorry if you did not receive a 5-star experience with us, Diana Garcia. We would appreciate the opportunity to address your concerns. Please call (888) 977-8672 to speak to someone from our team.
Significant price increases, poor facility maintenance, and lack of staff availability.
Business reply on Google
Thanks for sending us your feedback, S H. We pride ourselves on delivering top-notch customer service and want to apologize if we did not meet those expectations. Please call (888) 977-8672 to speak to someone from our team about your concerns. Thank you.
Staff member was rude, unprofessional, and made discriminatory comments to customer.
Business reply on Google
Thank you for your feedback, Tk Teka. We are sorry for the less-than-stellar service you experienced at our facility during your recent visit. Please call (888) 977-8672 to speak to one of our storage specialists to address your concerns.
Lack of moving carts and failure to remove late payment locks
Business reply on Google
Hello, Bree Harris. Thank you for your review. We apologize if our customer service did not live up to expectations during your recent visit to our property. Providing every customer with 5-star service is our goal. We would like the opportunity to address your concerns, please give us a call at (888) 977-8672.
Rodent infestation caused damage to stored personal belongings.
Business reply on Google
Hello, Ciarra Nicole. Thank you for letting us know about your recent rodent issues. We can assure you we are looking into this. Please give us a call at (888) 977-8672 so we can address your concerns.
Broken storage unit door and security concerns regarding facility break-ins.
Business reply on Google
Thank you for your review and feedback, Ventia Allen. Providing our customers with 5-star service is a top priority. We are sorry if you did not experience this in your recent interactions with us. We would like to address your concerns, please give us a call at (888) 977-8672.
Excessive price hikes, broken security gates, and frequent unit break-ins.
Business reply on Google
Thank you for your feedback, Chris Brown. We are sorry for the less-than-stellar service you experienced at our facility during your recent visit. Please call (888) 977-8672 to speak to one of our storage specialists to address your concerns.
Facility has poor security, broken doors, and frequent unit break-ins.
Business reply on Google
Hello, Roxanne Carro. Thank you for your review. We apologize if our customer service did not live up to expectations during your recent visit to our property. Providing every customer with 5-star service is our goal. We would like the opportunity to address your concerns, please give us a call at (888) 977-8672.
Inconsistent operating hours, delayed access, and unauthorized price increases.
The monthly storage unit rental rate increased significantly without adequate notice.