SmartStop Self Storage
🧰 Other Services · 4 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Facility has poor security, broken doors, unauthorized residents, and excessive trash.
Business reply on Google
Hello, Brad Johnson (brad Johnson). Thank you for your review. We apologize if our customer service did not live up to expectations during your recent visit to our property. Providing every customer with 5-star service is our goal. We would like the opportunity to address your concerns, please give us a call at (888) 977-8672.
Frequent uncommunicated price increases and dishonest contract practices.
Business reply on Google
Shay Belnap, thank you for your feedback and review! We'd like to discuss your concerns regarding your rate increase in more detail. If there is anything we can do to address your concerns, please give us a call at (888) 977-8672.
The business significantly increased monthly rental rates without prior notification.
Business reply on Google
Hello, Lisa Callarman! We are sorry that you have concerns with your recent rate changes. We would like to opportunity to review this with you. Would you please give us a call at (888) 977-8672 so we can review this with you?
Customer could not access rented storage unit and awaits a refund.
Business reply on Google
Hi, William Meggett. Thank you for your review. We would like to apologize if your experience was anything less than stellar. Our team takes your feedback seriously, give us a call at (888) 977-8672 to speak to someone about your concerns.
Staff was unprofessional, delayed, and provided incorrect storage unit access.
Business reply on Google
Thanks for posting your review, Deidra Mcmillan. We apologize that we did not meet all your expectations during your recent visit to the property. We would appreciate the opportunity to address your concerns. Please call us at (888) 977-8672 to speak with a storage professional.
Staff was unprofessional and unavailable during posted business hours.
Business reply on Google
Hello, Jessicaa. Thank you for your review. We apologize if our customer service did not live up to expectations during your recent visit to our property. Providing every customer with 5-star service is our goal. We would like the opportunity to address your concerns, please give us a call at (888) 977-8672.
Lack of available carts for customers during extended access hours
Business reply on Google
Thanks for sending us your feedback, Frances Nicolas. We pride ourselves on delivering top-notch customer service and want to apologize if we did not meet those expectations. Please call (888) 977-8672 to speak to someone from our team about your concerns. Thank you.
Unauthorized individuals are occupying storage units and compromising property security.
Business reply on Google
Thanks for posting your review, Tiffany Caldwell. We apologize that we did not meet all your expectations during your recent visit to the property. We would appreciate the opportunity to address your concerns. Please call us at (888) 977-8672 to speak with a storage professional.
Access restricted due to late payment and unhelpful staff
Business reply on Google
Hello, Nazita Naseh. Thank you for your review. We apologize if our customer service did not live up to expectations during your recent visit to our property. Providing every customer with 5-star service is our goal. We would like the opportunity to address your concerns, please give us a call at (888) 977-8672.
Online registration process failed to provide immediate access to storage unit.
Business reply on Google
Thank you for your review and feedback, Chris. Providing our customers with 5-star service is a top priority. We are sorry if you did not experience this in your recent interactions with us. We would like to address your concerns, please give us a call at (888) 977-8672.
Business auctioned personal property and data due to unpaid late fees.
Business reply on Google
Hi, Pat Wray, we appreciate you taking the time to give us your feedback. We are sorry to hear that you have concerns about your recent experience at our facility. We would appreciate the opportunity to improve your experience. Please call (888) 977-8672 to speak to someone from our team.
The storage facility is dirty and lacks proper climate control.
Business reply on Google
Hi, Tanisha Richmond. We appreciate you taking the time to give us your feedback. We are sorry that we did not meet all your expectations. We want to work to address your concerns, please give us a call at (888) 977-8672 to speak with someone from our team.
Automatic rent increases are applied without prior customer notification.
Business reply on Google
We are so sorry if you did not receive a 5-star experience with us, Jennifer Moore. We would appreciate the opportunity to address your concerns. Please call (888) 977-8672 to speak to someone from our team.
Unexpected twenty percent increase in monthly storage rental fees
Business reply on Google
Hi, Debbie. Thank you for your nice words and stellar rating! We strive to provide great service for all of our customers.
The business charged a different price than what was originally quoted.
Business reply on Google
Hello, Kersten Thompson. Thank you for your review. We apologize if our customer service did not live up to expectations during your recent visit to our property. Providing every customer with 5-star service is our goal. We would like the opportunity to address your concerns, please give us a call at (888) 977-8672.
The business frequently increases monthly rental rates by 150 percent.
Business reply on Google
Thank you for your review, Jacob Higashi. We are sorry that you have reservations with the recent change to your account. We would like to address your concerns, please call us at (888) 977-8672 to speak with a storage professional.
Poor communication regarding ownership change and recurring billing errors.
Business reply on Google
Hi, Karl Fleck, we appreciate you taking the time to give us your feedback. We are sorry to hear that you have concerns about your recent experience at our facility. We would appreciate the opportunity to improve your experience. Please call (888) 977-8672 to speak to someone from our team.
The manager was rude and hung up on the customer.
Business reply on Google
Hi, Fortnite Is Cool, we appreciate you taking the time to give us your feedback. We are sorry to hear that you have concerns about your recent experience at our facility. We would appreciate the opportunity to improve your experience. Please call (888) 977-8672 to speak to someone from our team.
Facility has locked carts, unstaffed office, trash, and signs of break-ins.
Business reply on Google
Thank you for your feedback, T Gra. We are sorry for the less-than-stellar service you experienced at our facility during your recent visit. Please call (888) 977-8672 to speak to one of our storage specialists to address your concerns.
frequent and unpredictable rental rate increases
Business reply on Google
Mark Simpson, thank you for your feedback and review! We'd like to discuss your concerns regarding your rate increase in more detail. If there is anything we can do to address your concerns, please give us a call at (888) 977-8672.