Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Frequent uncommunicated price increases and dishonest contract practices.
Business reply on Google
Shay Belnap, thank you for your feedback and review! We'd like to discuss your concerns regarding your rate increase in more detail. If there is anything we can do to address your concerns, please give us a call at (888) 977-8672.
The business significantly increased monthly rental rates without prior notification.
Business reply on Google
Hello, Lisa Callarman! We are sorry that you have concerns with your recent rate changes. We would like to opportunity to review this with you. Would you please give us a call at (888) 977-8672 so we can review this with you?
Access restricted due to late payment and unhelpful staff
Business reply on Google
Hello, Nazita Naseh. Thank you for your review. We apologize if our customer service did not live up to expectations during your recent visit to our property. Providing every customer with 5-star service is our goal. We would like the opportunity to address your concerns, please give us a call at (888) 977-8672.
Business auctioned personal property and data due to unpaid late fees.
Business reply on Google
Hi, Pat Wray, we appreciate you taking the time to give us your feedback. We are sorry to hear that you have concerns about your recent experience at our facility. We would appreciate the opportunity to improve your experience. Please call (888) 977-8672 to speak to someone from our team.
The business frequently increases monthly rental rates by 150 percent.
Business reply on Google
Thank you for your review, Jacob Higashi. We are sorry that you have reservations with the recent change to your account. We would like to address your concerns, please call us at (888) 977-8672 to speak with a storage professional.
frequent and unpredictable rental rate increases
Business reply on Google
Mark Simpson, thank you for your feedback and review! We'd like to discuss your concerns regarding your rate increase in more detail. If there is anything we can do to address your concerns, please give us a call at (888) 977-8672.
Monthly storage rental rates increased by thirty-four percent.
Business reply on Google
Thank you for your review and feedback, Brian Cohrt. We appreciate you letting us know about your concerns related to your rental rates. Please give us a call at (888) 977-8672 to speak with one of our storage professionals.
The business failed to disclose price increases after promotional periods.
Business reply on Google
Thank you for your review and feedback, King Harper. We appreciate you letting us know about your concerns related to your rental rates. Please give us a call at (888) 977-8672 to speak with one of our storage professionals.
Rent increased without adequate notification to the customer.
Business reply on Google
Thank you for your review and feedback, Dominic Walton. Providing our customers with 5-star service is a top priority. We are sorry if you did not experience this in your recent interactions with us. We would like to address your concerns, please give us a call at (888) 977-8672.
Staff provided incorrect access information causing additional moving costs
Business reply on Google
Thank you for your review and feedback, Bria Thomas. Providing our customers with 5-star service is a top priority. We are sorry if you did not experience this in your recent interactions with us. We would like to address your concerns, please give us a call at (888) 977-8672.
Storage unit theft and rodent infestation with poor management response
Business reply on Google
Thanks for sending us your feedback, Myranda Shields. We pride ourselves on delivering top-notch customer service and want to apologize if we did not meet those expectations. Please call (888) 977-8672 to speak to someone from our team about your concerns. Thank you.
Frequent rate increases and lack of facility maintenance and staff availability.
Online payment system failure led to unfair late fees and rude service.
Staff prematurely emptied paid storage unit and denied customer access
Company refuses to prorate rent for mid-month move out