Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Online registration process failed to provide immediate access to storage unit.
Business reply on Google
Thank you for your review and feedback, Chris. Providing our customers with 5-star service is a top priority. We are sorry if you did not experience this in your recent interactions with us. We would like to address your concerns, please give us a call at (888) 977-8672.
Unexpected twenty percent increase in monthly storage rental fees
Business reply on Google
Hi, Debbie. Thank you for your nice words and stellar rating! We strive to provide great service for all of our customers.
Water damage, mold growth, and cockroach infestation destroyed stored personal property.
Business reply on Google
Hello, Lexie Fewell! Thank you for your rating. We are sorry if you did not receive a 5-star experience during your recent interactions with us. We would like the opportunity to address your concerns. Please give us a call at (888) 977-8672 to speak with someone from our team.
The business implemented two price increases within one year.
Business reply on Google
Christina Mcelvogue, thank you for your feedback and review! We'd like to discuss your concerns regarding your rate increase in more detail. If there is anything we can do to address your concerns, please give us a call at (888) 977-8672.
Unit size discrepancy, poor climate control, and unexpected price increases.
Business reply on Google
Hello, Katharine Potter! Thank you for your rating. We are sorry if you did not receive a 5-star experience during your recent interactions with us. We would like the opportunity to address your concerns. Please give us a call at (888) 977-8672 to speak with someone from our team.
Storage unit break-in, climate control failure, and unauthorized rent increase.
Business reply on Google
We are so sorry if you did not receive a 5-star experience with us, Pamela. We would appreciate the opportunity to address your concerns. Please call (888) 977-8672 to speak to someone from our team.
frequent monthly rent increases caused the customer to relocate
Business reply on Google
Thank you for taking the time to leave us a review, Stefanie Hernandez. We understand your concerns about your rental rate and would like to speak with you about this. Please give us a call at (888) 977-8672 to discuss your rate increase.
frequent and significant monthly rental fee increases
Business reply on Google
Hello, Adrian Wyatt! We are sorry that you have concerns with your recent rate changes. We would like to opportunity to review this with you. Would you please give us a call at (888) 977-8672 so we can review this with you?
The storage facility has high rental costs and lacks flexibility.
Business reply on Google
Hello, Angel Maldonado. Thank you for your review. We apologize if our customer service did not live up to expectations during your recent visit to our property. Providing every customer with 5-star service is our goal. We would like the opportunity to address your concerns, please give us a call at (888) 977-8672.
Significant rate increases for existing customers compared to new ones.
Business reply on Google
Hi, brigittejbw. We appreciate you taking the time to give us your feedback. We are sorry to hear you have concerns about your rental rate change. We would appreciate the opportunity to discuss this with you; please call us at (888) 977-8672.
Broken gate caused two hour delay and additional moving costs
Frequent rental fee increases for existing customers
Business reply on Google
David Ross, thanks for letting us know how we did. Have an awesome day!
The business makes excessive unsolicited marketing calls to potential customers.
Business reply on Google
Hi M Bee, we regret to hear that you are displeased with your recent experience with us.
Staff member was rude and refused to assist with gate access
Automatic payments are not being withdrawn on the scheduled date.