Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Automatic rent increases are applied without prior customer notification.
Business reply on Google
We are so sorry if you did not receive a 5-star experience with us, Jennifer Moore. We would appreciate the opportunity to address your concerns. Please call (888) 977-8672 to speak to someone from our team.
Poor communication regarding ownership change and recurring billing errors.
Business reply on Google
Hi, Karl Fleck, we appreciate you taking the time to give us your feedback. We are sorry to hear that you have concerns about your recent experience at our facility. We would appreciate the opportunity to improve your experience. Please call (888) 977-8672 to speak to someone from our team.
The mobile app lacks a logout feature and facility lacks restrooms.
Business reply on Google
Thank you for your review and feedback, Chata Rocha. Providing our customers with 5-star service is a top priority. We are sorry if you did not experience this in your recent interactions with us. We would like to address your concerns, please give us a call at (888) 977-8672.
The facility was unstaffed during scheduled truck pickup hours.
Business reply on Google
Thanks for posting your review, Oliver Blow. We apologize that we did not meet all your expectations during your recent visit to the property. We would appreciate the opportunity to address your concerns. Please call us at (888) 977-8672 to speak with a storage professional.
Reserved truck was unavailable at the scheduled pickup location
Staff are rude and threaten customers who file complaints.
Staff were rude and sold storage unit without proper communication
Difficult parking and maneuvering requirements for rental truck return.