Southwest Airlines

Frequent flight delays on all business trips

Poor communication and ineffective recovery during a flight delay.

Employees failed to provide directions during airport construction delays

frequent flight complications and cancellations

dissatisfaction with new boarding procedures and removal of family boarding

Airline refused to assist visually impaired passenger with fare adjustment

Staff refused to allow seat changes on an empty flight.

Airline closed boarding doors while passenger was organizing carry-on items.

passenger denied boarding despite holding a valid ticket