Absolutely not. I’d never go back, buy again, or use them again.total experiences
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Most reported issues
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Experiences
Flight delays, lost luggage, and refusal to provide reimbursement for expenses.
airline charged extra fees to seat family together and caused travel delays
Southwest failed to provide requested wheelchair assistance for a passenger.
Decreased loyalty program value and negative changes to boarding procedures.
Multiple flight delays caused missed connections.
Frequent flight delays and rude behavior from flight attendants
Frequent flight delays and long wait times for passengers.
Overhead bin space was unavailable for passengers in early boarding rows.
New seating and boarding policies cause significant delays and inconvenience.
Significant flight delay caused a missed connection and ruined vacation plans.
The airline's customer service quality has declined.
Southwest refused to refund a hotel booking after travel advisory.
Southwest Airlines service quality has declined due to recent changes.
Staff were unprofessional and refused to assist the customer promptly.
Flight delay notification error caused missed flight and additional travel costs.
New boarding process causes confusion and additional fees for passengers
Dissatisfaction with new seating policies and baggage fee changes.
Preferred ticket holder received poor boarding group and service
Customer objects to new seating policies and baggage fee changes.
Flight delayed five hours due to maintenance issues without compensation.