Southwest

The flight is delayed on the tarmac waiting for a gate.

Passenger was placed on standby despite booking five months in advance.

Staff provided poor service and unexpected additional baggage fees.

Flight attendants provided inconsistent and rude enforcement of seating policies.

Dissatisfaction with new boarding procedures and removal of family boarding.

The airline provides poor customer service and unreliable flight arrivals.

Flight attendant refused to provide or sell a second nonalcoholic drink.

Stroller lost due to labeling error and staff were rude.

Frequent flight delays and poor aircraft maintenance standards.

Increased ticket prices and removal of early morning non-stop flights.

Southwest changed service offerings reducing the customer's preference for the airline.

Airline prices increased while service quality declined.

inability to select adjacent seats without paying for upgrades

Airline charged extra for an open seat on an earlier flight.

Flight delayed over an hour with poor communication and rude staff.

Customer service representative was rude and refused a name correction request.

unorganized structure and indifferent staff

Flight delay and baggage claim belt malfunction caused significant service issues.

Inconsistent pet policy enforcement caused travel delays and separation.

Staff at the Austin desk were rude and unhelpful with baggage tags.