Southwest

Flight experienced significant departure and boarding delays.

inefficient boarding process and unnecessary mandatory baggage checking

Airline refused to compensate for damaged luggage despite photographic evidence.

Southwest failed to resolve damage claims for two expensive suitcases

Customer experienced seating issues and poor service from flight attendants.

Airline refused to provide promised accommodations for flight cancellations.

Customer dislikes the new mandatory seating policy and app interface.

Staff failed to assist an elderly customer with check-in procedures.

Airport facilities were closed despite early arrival instructions.

Stroller damaged during flight and airline refused to provide compensation.

Customer service refused to honor expired flight points after flight cancellation.

Damaged luggage and unhelpful staff during the claims process.

Customer service agent hung up during a booking assistance call.

Airline staff member was rude and unhelpful during bag check-in.

poor communication and unprofessional staff behavior

airline failed to provide a monetary refund for a cancelled flight