Southwest

Customer service refused to modify booking and repeatedly disconnected calls.

Flight attendants were rude and unprofessional toward multiple passengers.

Southwest failed to issue a promised refund or honor flight credit

Passenger experienced uncomfortable seating and flight delays due to weather.

Airline refused to honor flight credit expiration date resulting in financial loss

Frequent flight time changes and unhelpful, rude customer service staff.

Inconsistent enforcement of security policies regarding liquids on flights.

The airline implemented a new fee for checked baggage.

The customer service and supervisors are unprofessional and rude.

Flight cancellation caused two week delay and missed medical appointment.

Staff member was rude and argumentative during the check-in process.

Airline removed passenger from paid seat due to overselling flight

Staff member insisted on mask compliance for a toddler

Frequent flight delays and lack of communication from the airline

excessive wait time for luggage retrieval after landing

Southwest open seating policy prevents parties from sitting together

Check-in staff arrived late causing long delays for passengers.