Spirit

The flight experienced a significant six hour delay.

Flight delay and schedule change resulted in denied refund request

Baggage office was frequently closed with unhelpful staff and support.

Staff member exhibited rude and discriminatory behavior during baggage check.

Flight delays, poor staff conduct, and uncomfortable seating conditions.

Luggage failed to arrive and staff provided no information

Airline staff denied boarding despite passenger arriving before the gate deadline.

Airline denied boarding, damaged luggage, and failed to return car seat.

Airline charges excessive fees for carry-on bags meeting online size requirements.

Flight delayed thirteen hours and rescheduled causing missed connection and financial loss

flights were delayed and the airline overbooked the return trip

Lack of communication and disorganization regarding flight seat assignments.

Airline agent provided poor service and booked incorrect ticket type.

Extended tarmac delay without food or water provided to passengers.

Customer denied boarding due to check-in issues and flight overbooking.

Airline lost infant car seat and failed to provide adequate resolution

Unexpected baggage fees and uncomfortable seating conditions.

Airline charged passenger for a personal item despite prior policy confirmation

Airline failed to refund seat fees and issued restricted flight credits

Staff member behaved rudely and charged an unexpected baggage fee.