Spirit

The flight experienced a significant six hour delay.

Flight delay and schedule change resulted in denied refund request

Customer service and online experience were unsatisfactory.

Baggage office was frequently closed with unhelpful staff and support.

excessive hidden fees increase the total cost of the flight

Staff member exhibited rude and discriminatory behavior during baggage check.

Airline charged excessive fees and refused refund for pet travel services.

Flight attendant was unprofessional and falsely accused passenger of yelling.

Inconsistent baggage policy enforcement resulted in unexpected fees for passengers.

The check-in staff were rude and unhelpful to customers.

Flight delays, poor staff conduct, and uncomfortable seating conditions.

Flight experienced an eight hour delay

Luggage failed to arrive and staff provided no information

Unprofessional staff behavior and lack of flight schedule change notifications.

Airline staff denied boarding despite passenger arriving before the gate deadline.

Airline overbooked flight and charged excessive fees for carry-on luggage

Unprofessional and rude behavior by gate staff at San Antonio airport.

inconvenient placement of baggage scales relative to check-in kiosks

Airline denied boarding, damaged luggage, and failed to return car seat.

Technical issues caused a two hour taxi delay on the tarmac.