Spirit

Customer service and online experience were unsatisfactory.

excessive hidden fees increase the total cost of the flight

Airline charged excessive fees and refused refund for pet travel services.

Flight attendant was unprofessional and falsely accused passenger of yelling.

Inconsistent baggage policy enforcement resulted in unexpected fees for passengers.

The check-in staff were rude and unhelpful to customers.

Flight experienced an eight hour delay

Unprofessional staff behavior and lack of flight schedule change notifications.

Airline overbooked flight and charged excessive fees for carry-on luggage

Unprofessional and rude behavior by gate staff at San Antonio airport.

inconvenient placement of baggage scales relative to check-in kiosks

Technical issues caused a two hour taxi delay on the tarmac.

Unexpected additional fees for seating and baggage increase total travel costs.

Hidden fees made the total flight cost higher than other airlines.

Customer charged higher luggage fees than expected online