Sprouts Farmers Market
🛒 Retail & Products · 1201 Barbara Jordan Blvd Bldg 7 · Austin
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Staff exhibited unprofessional behavior and rude communication toward customers.
Employee refused to retrieve requested produce from the back storage area.
Customers and pet suffered food poisoning from contaminated chicken products.
Business reply on Google
Thanks for bringing this to our attention, Edith. The health and wellbeing of our guests is our highest priority and we'd like to get you connected with the appropriate levels of management to further discuss your concerns. Please email us at [email protected] with your name, review, store location, contact information, and any additional details. We appreciate the opportunity to respond and hope to hear from you soon.
Store has foul odors and sells spoiled produce at high prices.
unsupervised child touching food and staff failing to address hygiene concerns
Customer dissatisfied with being charged for a grocery bag.
employee ignored customer and served another person out of turn
Cashier lacked knowledge and struggled with counting change.
Business reply on Google
We're sorry to hear that we let you down, Jack. Being a part of your healthy living journey means a lot to us and we always want to ensure that you feel taken care of and appreciated by our team. Your concerns have been shared with the right teams and if you have any additional feedback you'd like to share, please feel free to write to us at sprouts.com/contact. Thank you.
Produce is poor quality and checkout service is unprofessional and inefficient.
Deli sandwiches contain insufficient portions of meat for the price.
customer feels unfairly treated and profiled by store staff
Business reply on Google
Hi there, thanks you for bringing this to our attention. Providing our guests with a comfortable and welcoming shopping environment is important to us, and we certainly want to ensure that everyone is treated wth dignity and respect within our stores. Your concerns have been addressed with the appropriate levels of management, and we'd like to speak with you directly to further discuss your feedback. Would you be willing to email us at [email protected] with your name, review, store location, contact information, and any additional details? Thank you.
Long wait time at the deli counter with no staff assistance.
Business reply on Google
Hi Cytlali, we sincerely apologize for your experience at our deli. Your feedback about the wait time and service is important to us. We've shared your input with the appropriate levels of management and if you would like to speak with someone directly, please write to us at sprouts.com/contact. Thank you for bringing this to our attention, and we hope to have another chance in the future to impress you.
The customer finds the store prices to be too expensive.
The store does not carry buffalo sauce.
Business reply on Google
Hi John, we're sorry to hear that we didn't meet your expectations with our sauce selection. We strive to offer a wide variety of products, and your feedback is valuable to us. We'll take your suggestion into consideration moving forward. Thank you for sharing your thoughts.
staff failed to assist customer at the deli counter
Business reply on Google
Hi Nika, we're truly sorry to hear about your experience at our deli. This is not the level of service we strive to provide. Your feedback is appreciated, and we will address this with our team to ensure it doesn't happen again. Please don't hesitate to write to us at sprouts.com/contact with some additional details and we'll be happy to assist further. Thank you for reaching out to us here.
The store sold eggs that were already past their expiration date.
The store layout is confusing and items are difficult to locate.
The store sells moldy produce and rancid dairy products.
The ribeye steaks sold at the store were of poor quality.
Store sells candles but does not carry matches or lighters.
Business reply on Google
Thanks for your helpful feedback. It means a lot that you chose Sprouts for your healthy shopping needs and we appreciate you taking the time to let us know how we're doing. See you next time!