Sprouts Farmers Market
🛒 Retail & Products · 9 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
customer experienced food poisoning after eating a pre-made meal
Staff exhibited unprofessional behavior and rude communication toward customers.
Employee refused to retrieve requested produce from the back storage area.
Manager displayed passive aggressive behavior toward a cashier in public
Business reply on Google
Hi there, we apologize for your experience. Providing you with a comfortable shopping environment is important to us and we appreciate you bringing your concerns to our attention. This has been shared with the appropriate levels of management; however, we'd like to speak with you directly to further discuss your feedback. Please email us at [email protected] with your name, review, store location, contact information, and any additional details. Hope to hear from you soon.
Deli staff member was unprofessional and rude to customers.
Deli counter was unstaffed without signage or assistance provided.
Store brand eggs were allegedly mislabeled as pasture-raised.
Employee blocked pedestrian path and verbally abused the customer
Business reply on Google
We're sorry to hear about your experience, Marcus. This is never how you should feel when you shop at Sprouts, and we appreciate you bringing this to our attention. Our core values are centered around kindness, dignity, and respect and we always want to send you out the door feeling appreciated and taken care of. Would you be willing to email us at [email protected] with your name, review, store location, contact information, and any additional details? Hope to hear from you soon.
The cashier was unfriendly and appeared to be inexperienced.
Business reply on Google
Hi, we're sorry to hear about your poor experience. Our core values are centered around kindness and respect, and we always want to send you out the door feeling appreciated. Feel free to reach out to sprouts.com/contact if you would like to connect with us further. Thank you.
Long wait times due to understaffed checkout lanes.
Business reply on Google
We’re sorry to hear we let you down, Kimberly. We know waiting is never fun and completely understand your frustration. Your feedback has been shared with the right teams and if you’d like to speak with someone directly, please write to us at sprouts.com/contact. We hope you’ll give us another opportunity to impress you.
Cashier was rude and failed to assist with bagging groceries.
Staff exhibited discriminatory behavior and unprofessional conduct during checkout.
Customer reports purchasing spoiled meat and rotten produce repeatedly.
Customer experienced discriminatory behavior and rude service from a staff member.
Staff member ignored the customer during the sandwich ordering process.
Business reply on Google
We're sorry about your recent experience. We strive to provide excellent service to our guests, and this certainly does not align with our company standards. We've shared your feedback with the appropriate team and if you have any additional concerns, please feel free to contact us at sprouts.com/contact. Thank you.
Staff were rude and belittled customer during a product exchange.
Negative interaction with a staff member named Lorenzo
Business reply on Google
Hi Bridget, we're sorry to hear about your poor experience. Our core values are centered around kindness and respect, and we always want to send you out the door feeling appreciated. Feel free to reach out to sprouts.com/contact if you would like to connect with us further. Thank you.
Electric scooter was not charged for customer use
Business reply on Google
Hi there, thank you for taking the time to write us a review and we're sorry to hear we let you down. It's important to us that we foster a positive, welcoming shopping environment and we certainly hope that our team members provide helpful service. Your input has been shared with the appropriate levels of management; however, if you'd like to speak with someone directly, please write to us at sprouts.com/contact. We hope we'll have another chance in the future to impress you.
Store staff provided rude and unwelcoming customer service.
Business reply on Google
Hi Dean, we're sorry to hear about your poor experience. Our core values are centered around kindness and respect, and we always want to send you out the door feeling appreciated. Feel free to reach out to sprouts.com/contact if you would like to connect with us further. Thank you.
Customers and pet suffered food poisoning from contaminated chicken products.
Business reply on Google
Thanks for bringing this to our attention, Edith. The health and wellbeing of our guests is our highest priority and we'd like to get you connected with the appropriate levels of management to further discuss your concerns. Please email us at [email protected] with your name, review, store location, contact information, and any additional details. We appreciate the opportunity to respond and hope to hear from you soon.