Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The cashier was unfriendly and appeared to be inexperienced.
Business reply on Google
Hi, we're sorry to hear about your poor experience. Our core values are centered around kindness and respect, and we always want to send you out the door feeling appreciated. Feel free to reach out to sprouts.com/contact if you would like to connect with us further. Thank you.
Deli was closed for cleaning despite staff confirming availability over phone.
Deli staff provided poor customer service when asked for assistance.
Customer reports discriminatory treatment by staff based on race and age.
Deli department closes early with inconsistent hours and rude staff.
Deli staff were unprofessional and allowed a customer to cut line.
Delivered milk was expired and spoiled upon arrival.
Customer alleges discriminatory and rude treatment by a store manager.
Business reply on Google
Hi Jan, thank you for bringing this to our attention. Providing our guests with a comfortable and welcoming shopping environment is important to us, and we certainly want to ensure that everyone is treated with dignity and respect within our stores. Your concerns have been addressed with the appropriate levels of management, and we'd like to speak with you directly to further discuss your feedback. Would you be willing to email us at [email protected] with your name, review, store location, contact information, and any additional details? Thank you.
frequent lack of meat and egg inventory
Business reply on Google
Hi Emily, thank you for taking the time to leave a review. Our ultimate goal is to keep our store fully stocked with fresh, high-quality products because we always want our guests to leave with all the delicious items on their shopping list. To ensure this is properly addressed, we've passed your feedback along to the appropriate internal teams. If you'd like to speak with someone directly, please provide us with your review and any additional details at sprouts.com/contact. Hope you'll give us another chance to impress you.
Employee handled customer groceries aggressively during checkout.
Cashier was rude and delayed scanning items to use her phone.
Customer experienced racial profiling by staff at self-checkout
Customer concerns regarding fish sourcing and lack of local produce information.
The store manager displayed unprofessional and rude behavior toward customers.
Customer experienced discriminatory treatment and invasive bag search by store staff.
Staff exhibited rude behavior and discriminatory conduct toward a customer.
Purchased expired seasoning rub with mold and broken vacuum seal
Business reply on Google
Thanks for reaching out, Kay. Quality and freshness are our highest priorities and we always want to send you home with products you'll love and trust. We are sorry to hear about your experience and we'd certainly like to connect with you directly to ensure your concerns are shared with the right teams. Would you mind writing to us at sprouts.com/contact with your store location and contact information? Hope to hear from you soon.
Customer reports being racially profiled and followed by store staff.
Business reply on Google
Hi there, we apologize for your experience. This is never how you should feel when you shop at Sprouts, and we appreciate you bringing this to our attention. Our core values are centered around kindness, dignity, and respect and we always want to send you out the door feeling appreciated and taken care of. Would you be willing to email us at [email protected] with your name, review, store location, contact information, and any additional details? Hope to hear from you soon.
The store sold multiple expired and spoiled food items.
Customer experienced racial profiling and discriminatory service from store staff.
Business reply on Google
Hi Lili, thank you for sharing your experience. At Sprouts, our company culture is based on dignity and respect for everyone and we always want you to feel comfortable shopping in our stores. Please email us at [email protected] and provide us with your name, review, store location, contact information, and any additional details so we can ensure your concerns are addressed. Hope to hear from you soon.