Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Cashier was rude and failed to assist with bagging groceries.
Electric scooter was not charged for customer use
Business reply on Google
Hi there, thank you for taking the time to write us a review and we're sorry to hear we let you down. It's important to us that we foster a positive, welcoming shopping environment and we certainly hope that our team members provide helpful service. Your input has been shared with the appropriate levels of management; however, if you'd like to speak with someone directly, please write to us at sprouts.com/contact. We hope we'll have another chance in the future to impress you.
Pharmacy staff failed to appear after a twenty-five minute wait.
Self-checkout process is intrusive and meat labeling is misleading.
Restroom access is restricted by a required passcode
Cashier displayed rude and unprofessional behavior during the checkout process.
Business reply on Google
Hi Rachelle, we appreciate you taking the time to share your concerns with us. Nothing is more important to us than offering our guests a pleasant shopping experience. It's always our intention to provide you with friendly, helpful service and we're sorry to hear about experience. We value your feedback and have passed along your concerns with the appropriate levels of management. Feel free to connect with us at sprouts.com/contact if you'd like to discuss this further. We'd like to ensure your concerns are properly addressed and hope we'll have another opportunity to serve you.
Employee refused service one minute after the deli counter closed.
suspicious individuals soliciting money and loitering in the parking lot
Employee provided rude and unhelpful service regarding register payment options.
Staff are rude, unhelpful, and frequently out of stock on items.
Staff and management reacted aggressively to a customer request.
The store charges for low quality shopping bags
customer charged fees for unfulfilled grocery pickup orders
The store charges a fee for plastic bags at checkout.
The sushi purchased was missing the advertised shrimp ingredient.
The store consistently sells rotten produce and poorly prepared salmon.
Business reply on Google
Hi Kassandra, we appreciate you bringing this to our attention. This certainly does not align with our quality standards. Your feedback has been shared with the appropriate management team to ensure that proper protocols are consistently adhered to for quality assurance. Please don't hesitate to reach out at sprouts.com/contact if you would like to speak with someone further. Thank you.
The store staff and management lack adequate customer service training.
long wait times and poor staff management of checkout lines
Customer alleges racial profiling and false harassment accusations by store manager.
Head cashier displayed unprofessional behavior and poor customer service attitude.
Business reply on Google
Hi Anna, we appreciate you taking the time to share your experience at our Bell Road store. Providing our guests with friendly service is very important to us and we're sorry to hear that we let you down this time around. We never want you to leave our store feeling this way and your concerns have been addressed with the appropriate management teams. If you'd like to speak with someone directly regarding your feedback, please don't hesitate to email us at [email protected] with your name, review, store location, contact information, and any additional details. Hope you'll give us another chance to impress you.