Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Deli staff member was unprofessional and rude to customers.
Staff exhibited discriminatory behavior and unprofessional conduct during checkout.
Customer reports purchasing spoiled meat and rotten produce repeatedly.
Negative interaction with a staff member named Lorenzo
Business reply on Google
Hi Bridget, we're sorry to hear about your poor experience. Our core values are centered around kindness and respect, and we always want to send you out the door feeling appreciated. Feel free to reach out to sprouts.com/contact if you would like to connect with us further. Thank you.
The store sold expired or spoiled lunch meat.
Business reply on Google
Thank you for taking the time to share this feedback. We’re sorry the quality of the product you received was disappointing. We’d like to investigate this and make it right. Please reach out through our Contact Us page: https://www.sprouts.com/contact/. Thank you!
Deli staff handled food without sanitary barriers in a dirty area.
Business reply on Google
Dear Amira, we sincerely apologize for your recent experience at Sprouts Farmers Market. Your feedback regarding the cleanliness and food handling at the deli counter is concerning and not reflective of our standards. We appreciate your insights as someone with experience in this area. Please rest assured that we will address these issues with our team to ensure a better environment for our customers. Thank you for bringing this to our attention, and we hope to provide you with a much better experience on your next visit.
Lack of cashier availability after 8pm
customer experienced profiling and harassment by a security guard
Staff ignored customers to socialize, causing long wait times.
Inconsistent inventory restocking and disorganized self-checkout line management.
Security guard intimidated customer while waiting in checkout line
Meat and seafood staff are rude and unavailable to assist customers.
Business reply on Google
Hi there, we sincerely apologize for your experience in our meat and seafood department. Your feedback is important, and we will address your concerns regarding our service. Please don't hesitate to write to us at sprouts.com/contact to continue the conversation. Thank you for bringing this to our attention.
The price of a single apple is excessively high.
Business reply on Google
Hi there, thanks for your feedback. We're sorry to hear that you've been dissatisfied with your experience and we've shared your concerns with the appropriate team. If you'd like to provide us with any additional thoughts or suggestions, please don't hesitate to connect with us at sprouts.com/contact. We appreciate you reaching out.
Long wait times due to insufficient cashier staffing
Staff member spoke poorly of a customer within earshot.
Business reply on Google
Thank you for taking the time to share your review. Guest feedback like yours is important to us and we'd love to hear more about your visit to understand how we can earn five stars from you. Please connect with us at sprouts.com/contact to speak with someone directly. Thank you.
Bakery muffins were sold despite being visibly burned.
Business reply on Google
Thanks for making Sprouts your stop for your favorite better-for-you products. Being there for our guests is important to us and we appreciate you taking the time to share your experience. Hope to see you again soon, Elaine!
frequent unavailability of basic grocery items
Business reply on Google
Hi Craig, thanks for your review and we're sorry to hear about your experience. We always strive to maintain a fully stocked selection of products so that you're able to pick up everything on your shopping list. We've shared your feedback with the right people and do hope we'll have another chance to impress you soon.
Narrow aisles and daytime stocking create crowded and difficult shopping conditions.
Business reply on Google
Hi there, we're sorry to hear that we let you down. Being a part of your healthy living journey means a lot to us and we always want to ensure that you feel taken care of and appreciated by our team. Your concerns have been shared with the right teams and if you have any additional feedback you'd like to share, please feel free to write to us at sprouts.com/contact. Thank you.
Sale prices and app coupons frequently fail to scan correctly.
Business reply on Google
Hi Veronica, thank you for bringing this to our attention. Pricing integrity is of utmost importance to us and we never want our guests to pay more than they should. We appreciate you reaching out and have shared your concerns with the appropriate levels of management; however, we'd like to speak with you directly to further discuss your feedback. Please connect with us at sprouts.com/contact with your name, review, store location, contact information, and any additional details. Hope to hear from you soon!
The purchased sushi was missing the included wasabi.
Business reply on Google
Thanks for your feedback, Judy. We always strive to send our guests home with products they love, and your thoughts have been shared with the right people for further review. Hope you'll give us another chance to impress you.