Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Long wait times due to understaffed checkout lanes.
Business reply on Google
We’re sorry to hear we let you down, Kimberly. We know waiting is never fun and completely understand your frustration. Your feedback has been shared with the right teams and if you’d like to speak with someone directly, please write to us at sprouts.com/contact. We hope you’ll give us another opportunity to impress you.
Staff member ignored the customer during the sandwich ordering process.
Business reply on Google
We're sorry about your recent experience. We strive to provide excellent service to our guests, and this certainly does not align with our company standards. We've shared your feedback with the appropriate team and if you have any additional concerns, please feel free to contact us at sprouts.com/contact. Thank you.
Customer felt racially profiled and monitored by store staff.
Staff denied restroom access causing a medical emergency for the customer.
Deli staff member displayed poor attitude and lacked service knowledge.
Employee handled food with contaminated gloves after cleaning meat slicer
Manager exhibits aggressive and disrespectful behavior toward customers and staff.
Employees set off fireworks near store pallets and residential apartments.
Store refused to honor a promotional coupon as advertised.
staff are perceived as rude and understaffed at checkout
Business reply on Google
Thanks for your feedback, Nadia. We're sorry to hear that you've been dissatisfied with your experience and we've shared your concerns with the appropriate team. If you'd like to provide us with any additional thoughts or suggestions, please don't hesitate to connect with us at sprouts.com/contact. We appreciate you reaching out.
Employee failed to assist customer at self checkout
Store sells expired or moldy produce and ignores customer complaints.
Meat department manager provided rude and unhelpful customer service.
Staff provided incorrect information regarding product availability over the phone.
Business reply on Google
Thanks for taking the time to leave a review about your positive experience. We'd love to learn more about your shopping trip and how we can earn five stars from you next time. Mind connecting with us at sprouts.com/contact with some additional details about your experience? Hope to hear from you soon!
Deli staff refused to assist the customer with their order.
Business reply on Google
Hi Erica, thanks for letting us know. Providing our guests with quick, friendly service is important to us and we appreciate you taking the time to share your thoughts. Your feedback has been passed along to the right people as we continue to work on our efficiency at checkout and we hope you'll give us another chance to impress you.
Employee handled food without gloves and returned dropped meat to display
Customer objects to bag fees and self-checkout policies.
Business reply on Google
Hi Steve, thank you for reaching out to us. We certainly understand your concerns. To improve upon our sustainability efforts and demonstrate more care for the planet, Sprouts has transitioned to a 100% reusable bag program. The purpose of charging a fee is not a cost saving measure or a revenue generator, it is to encourage customers to bring their own reusable bags, which is always the best option from an environmental perspective. We appreciate you giving us an opportunity to respond and have shared your feedback with the appropriate teams. Thank you.
Arbitrary restrictions prevent ordering specific sandwich ingredients.
Cashier refused to honor advertised discounts and argued with customers.
Self-checkout registers malfunctioned and deli counter service was unavailable.
Business reply on Google
We're sorry to hear that we let you down, Trisha. Being a part of your healthy living journey means a lot to us and we always want to ensure that you feel taken care of and appreciated by our team. Your concerns have been shared with the right teams and if you have any additional feedback you'd like to share, please feel free to write to us at sprouts.com/contact. Thank you.