Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Customer experienced discriminatory behavior and rude service from a staff member.
Staff were rude and belittled customer during a product exchange.
Store staff are rude and argumentative with customers.
The roast beef sandwich contained an insufficient amount of meat.
Employee aggressively yelled at a customer over a parking spot.
Customer was double charged for a package of chicken.
Staff member was unhelpful and lacked product knowledge.
Employee stood uncomfortably close to a customer in an intrusive manner
Manager was rude and disrespectful to customer during payment issue
store consistently overcharges customers and sells spoiled produce
Business reply on Google
Hi there, we never want to send you home paying more than you should for your groceries and we appreciate you bringing this to our attention. We encourage you to write to us at sprouts.com/contact with additional details so we can ensure your concerns are properly addressed. Thank you for reaching out to us here.
Cashier provided poor customer service and was rude to the customer.
Business reply on Google
Hi Avery, we're truly sorry to hear about your checkout experience. Providing our guests with friendly, helpful and kind service is always our intention. Your concerns have been shared with the appropriate levels of management and if you would like to speak with someone directly, please write to us at sprouts.com/contact. Thank you for bringing this to our attention, and we hope to have another chance in the future to impress you.
rodent infestation and moldy produce found in store
Staff ignored customers while using a phone in the seafood department.
Deli staff ignored customer while prioritizing a known acquaintance
Deli sandwich was missing paid extra toppings
Business reply on Google
Hi Mike, thank you for bringing this to our attention. It means a lot to be your spot for a healthy bite to eat and we always want your sandwiches made with care. We'd like to apologize for the experience you've described. We'd certainly like to make things right and we encourage you to connect with us at sprouts.com/contact. Thank you again for making us aware of this.
Long wait time due to a price verification dispute at checkout.
Business reply on Google
Hi John, we're so sorry to hear that you were dissatisfied with your checkout experience. We always want our guests to receive friendly, helpful and efficient service and we've shared your feedback with the appropriate levels of management. If you'd like to speak with someone directly, please don't hesitate to write to us at sprouts.com/contact. We hope we'll have another opportunity to serve you again soon.
Staff reacted negatively to a child participating in a food tasting.
Employees exhibit rude behavior toward customers.
The store is disorganized, filthy, and has limited inventory.
Long checkout lines and poor communication from staff regarding delays