Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Deli counter was unstaffed without signage or assistance provided.
Butcher provided incorrect meat cuts and inconsistent sizing
Deli employee used unprofessional and hostile language toward coworkers.
Lack of seating areas for customers inside the store
unclear store policy regarding refund limits without a receipt
Staff ignored the customer and provided unhelpful service at the deli.
Employee displayed rude and condescending behavior during checkout assistance.
The deli area lacks utensils and is consistently unclean.
Cashier allowed line cutting and provided poor customer service
Customer received eggs with an expired date from years ago.
Limited deli sandwich options and long wait times for service.
Business reply on Google
We're sorry to hear we disappointed you, Brandon. It means a lot to be your spot for a healthy bite to eat and we certainly want to ensure our team members are taking care of you. Please know that many factors are analyzed when we review our product offerings. Your feedback is important to us, and we've shared your thoughts with the right teams for further review. We hope we'll have another chance in the future to impress you.
insufficient number of shopping carts available for customers
Business reply on Google
Hi David, we'd like to learn more about your experience to ensure your concerns are properly addressed. Please connect with us at sprouts.com/contact for further discussion. Thank you.
Staff member was unhelpful and rude during self-checkout assistance.
Store has foul odor and sells expired or spoiled food items.
Staff member was rude and dismissive when asked for checkout assistance.
Business reply on Google
We're sorry to hear that we let you down. Being a part of your healthy living journey means a lot to us and we always want to ensure that you feel taken care of and appreciated by our team. We'd certainly like to ensure we connect you with the right people to further discuss your concerns. Would you mind reaching out to us at sprouts.com/contact with your store location, contact information, and a detailed account of your experience? Thank you.
Staff members are rude and unhelpful to customers.
Business reply on Google
We're sorry to hear this, Brenda. Being a part of your healthy living journey means a lot to us and we always want to ensure that you feel taken care of and appreciated by our team. Your concerns have been shared with the right teams and if you have any additional feedback you'd like to share, please feel free to write to us at sprouts.com/contact. Thank you.
Employee refused to bag groceries and was rude to customers.
Business reply on Google
Thanks for bringing this to our attention. Providing friendly, helpful service is important to us and we certainly want to ensure our team members are always explaining our policies in a kind manner. Your concerns have been shared with the appropriate levels of management to be addressed. Please don't hesitate to reach out to us at sprouts.com/contact if you'd like to speak with someone directly to further discuss your experience. Thank you!
cashiers exhibit poor customer service and negative attitudes
Business reply on Google
Hi James, we're sorry to hear about the service you've received. It's important that all our guests have an enjoyable shopping experience, and it's always our goal to send you out the door with a smile. Your feedback is appreciated and has been shared with the appropriate management team. Please don't hesitate to provide us with any additional thoughts at sprouts.com/contact. Thanks for giving us an opportunity to respond.
Staff provided rude service and incorrectly charged for a product.
The store frequently sells expired food products.
Business reply on Google
Hi Forrest, thank you for bringing this to our attention. We'd like to sincerely apologize for your experiences in our Brokaw Road store. Providing our guests with fresh, high-quality products is crucial to our company's mission and we never want to send you home with anything short of excellent. To ensure proper protocols are being adhered to for quality assurance, we've shared your comments with the appropriate teams for review. We want you to leave with delicious products you'll love the next time you stop by for a visit. Please don't hesitate to email us at [email protected] with your name, review, store location, contact information, and any additional details if you'd like to be contacted directly to further discuss your feedback. We hope to see you again soon.