Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
customer experienced food poisoning after eating a pre-made meal
Manager displayed passive aggressive behavior toward a cashier in public
Business reply on Google
Hi there, we apologize for your experience. Providing you with a comfortable shopping environment is important to us and we appreciate you bringing your concerns to our attention. This has been shared with the appropriate levels of management; however, we'd like to speak with you directly to further discuss your feedback. Please email us at [email protected] with your name, review, store location, contact information, and any additional details. Hope to hear from you soon.
The store manager displayed rude and unprofessional behavior.
Manager displayed hostile behavior toward a vendor during a product sampling.
Business reply on Google
We're sorry to hear that we let you down. Being a part of your healthy living journey means a lot to us and we always want to ensure that you feel taken care of and appreciated by our team. Your concerns have been shared with the right teams and if you have any additional feedback you'd like to share, please feel free to write to us at sprouts.com/contact. Thank you.
Staff member was rude and failed to provide a greeting.
insufficient staffing at checkout registers causing long wait times
Business reply on Google
Thanks for your helpful feedback. We appreciate you taking the time to let us know how we can improve your experience. We've shared your thoughts with the appropriate teams for review, and we hope to have another chance to impress you in the future.
website incorrectly charges a fee for pickup services
Inadequate parking and cart limitations cause difficulty transporting groceries.
Business reply on Google
Thanks for your feedback, Megha. We're sorry to hear that you've been dissatisfied with your experience and we've shared your concerns with the appropriate team. If you'd like to provide us with any additional thoughts or suggestions, please don't hesitate to connect with us at sprouts.com/contact. We appreciate you reaching out.
Sale items were not discounted at the register.