Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Store brand eggs were allegedly mislabeled as pasture-raised.
Employee blocked pedestrian path and verbally abused the customer
Business reply on Google
We're sorry to hear about your experience, Marcus. This is never how you should feel when you shop at Sprouts, and we appreciate you bringing this to our attention. Our core values are centered around kindness, dignity, and respect and we always want to send you out the door feeling appreciated and taken care of. Would you be willing to email us at [email protected] with your name, review, store location, contact information, and any additional details? Hope to hear from you soon.
Store staff provided rude and unwelcoming customer service.
Business reply on Google
Hi Dean, we're sorry to hear about your poor experience. Our core values are centered around kindness and respect, and we always want to send you out the door feeling appreciated. Feel free to reach out to sprouts.com/contact if you would like to connect with us further. Thank you.
expired products sold at the store
The store manager displayed rude and discourteous behavior toward a vendor.
Cashier provided rude and unprofessional service during checkout.
Employee provided rude service and refused to assist with alcohol purchase.
spoiled meat sold and inconsistent pricing at checkout
Business reply on Google
Thank you for bringing your concerns to our attention, Ana. We strive to consistently offer our guests a wide selection of fresh, high-quality products and we certainly want to ensure our team members are there to assist with all of your shopping needs in a kind and helpful manner. We'd like to apologize for the experience you've described. Your feedback has been shared with the appropriate levels of management; however, please don't hesitate to write to us at sprouts.com/contact if you would like to speak with someone directly. Thank you for reaching out to us here.
expired dairy products are being sold on store shelves
Business reply on Google
Hi there, thank you for bringing this to our attention. Offering our guests a wide selection of fresh, high-quality products is always our intention and we take feedback like yours very seriously. Please reach out to us at sprouts.com/contact with some additional details. We'd like to ensure your concerns are properly addressed. Thank you for connecting with us here.
Shopping carts lack sanitizing wipes at the store entrance.
Business reply on Google
We're sorry to hear we let you down, Kate. Your feedback is important to us and has been shared with the appropriate internal team. Feel free to connect with us at sprouts.com/contact for further discussion. Thank you for reaching out to us here.
The carne asada steak has an unexpected and unpleasant flavor change.
Business reply on Google
Hi Chris, we're sorry to hear that you were disappointed with your purchase. Your satisfaction is very important to us and we always want to send you out the door with something you'll love. If you're ever dissatisfied with a product, we'll gladly exchange it for you or, with a receipt, offer you a refund. Hope we'll have another opportunity to impress you sometime soon!
Employees were inattentive and provided disrespectful customer service.
Customer objects to being asked for charitable donations at checkout.
The store has limited bread selection and bone fragments in ham.
Staff were unhelpful and undercounted returned glass milk bottles for refund.
Business reply on Google
Hi Sophia, thanks for reaching out to us here. Being there for our guests is important to us and we'd like to hear more. We encourage you to connect with us at sprouts.com/contact with additional details about the service you received. We'd like to ensure your concerns are addressed. Hope to hear from you soon.
Deli staff provided poor service and prepared the sandwich incorrectly.
Customer purchased opened and spoiled food products from the store.
Business reply on Google
We appreciate your feedback, Britney. The experience you've described certainly doesn't align with our company standards and we'd like to apologize. We have addressed your concerns with the appropriate levels of management. If you'd like to speak with someone directly, please don't hesitate to connect with us at sprouts.com/contact. Thank you for reaching out to us here.
The store interior design is aesthetically unappealing.
The store restroom has been out of order for five months.
Produce section contained rotten and moldy lemons with poor store maintenance.