St. David's Emergency Center - Arboretum, a department of St. David's North Austin Medical Center
🩺 Health & Wellness · 10407 Jollyville Rd · Austin
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The patient was charged two thousand dollars for emergency services.
Business reply on Google
We really appreciate you sharing your experience with us! It’s wonderful to know you felt well taken care of. Let us know if you need anything moving forward. We’re always here to assist you!
Clinic staff failed to perform necessary medical diagnostic procedures.
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at St. David's Emergency Center - Arboretum, a department of St. David's North Austin Medical Center, so we will make every effort to address any concerns. These comments have been shared with hospital leadership. If you would like to speak with someone about your experience, please call 512-901-2515.
Facility has poor hygiene, long wait times, and billing submission errors.
Business reply on Google
We regret that the experience didn’t meet your expectations. Please contact us directly at 512-901-2515 to discuss further.
High out-of-pocket costs and aggressive billing practices before treatment completion.
Business reply on Google
We apologize for any inconvenience. Please reach out to us at 512-901-2515 to provide more details.
Patient experienced long wait times and lack of medical communication
Business reply on Google
Thank you for taking the time to leave your feedback. We take all concerns regarding patient care seriously. After a thorough review of our records, we were unable to locate a visit or patient registration under your name at Austin Emergency Center, Arboretum location. However, we never want anyone to feel unheard or uncared for. If you believe this review may relate to another location or if you visited under a different name, we'd appreciate the opportunity to learn more so we can look into this further. Please contact us directly at 512-334-6707 so we can discuss this. Thank you.
The facility provides inadequate and infrequent meal options for patients.
Business reply on Google
Thank you for sharing your review. It seems there may be some confusion, as Austin Emergency Center is an emergency facility and we don’t provide food service. If you were referring to another location or experience, please feel free to contact us directly so we can help clarify.
Slow check-in process at the emergency center
Business reply on Google
Hello Hanif, we are so sorry to hear about your experience at our facility. We would really appreciate the opportunity to speak with you. You can reach out to us at (512) 334-6707 or [email protected]. We strive to be the best healthcare facility, and we are dedicated to rectifying this situation.
Facility charged emergency room prices instead of urgent care rates.
Business reply on Google
Hello Olja, we are so sorry to hear about your experience at our facility. We strive to be the best healthcare facility and are dedicated to rectifying this situation. We would really appreciate the opportunity to speak with you. Please reach out to us at (512) 334-6707 or [email protected].
Patient received another person's medical records due to hospital error.
Business reply on Google
We are upset to learn about your patient experience at our facility, Nikki. We would like to learn more about your visit so that we can solve this situation quickly. Please contact us at (512) 334-6707 or at [email protected].
Staff dismissed concerns about potential drugging which was later medically confirmed.
Business reply on Google
We are upset to learn about your patient experience at our facility, Sheeri. We would like to learn more about your visit so that we can solve this situation quickly. Please contact us at (512) 334-6707 or at [email protected].
Facility provided false information regarding insurance coverage and billed patient.
Business reply on Google
Hello Katie, we are so sorry to hear about your experience at our facility. We strive to be the best healthcare facility and are dedicated to rectifying this situation. We would really appreciate the opportunity to speak with you. Please reach out to us at (512) 334-6707 or [email protected].
The emergency room floor was dirty and smelled of urine.
Business reply on Google
Hello Gabbie, we are so sorry to hear about your experience at our facility. We strive to be the best healthcare facility and are dedicated to rectifying this situation. We would really appreciate the opportunity to speak with you. Please reach out to us at (512) 334-6707 or [email protected].
Front desk staff failed to properly process an asthma patient.
Business reply on Google
We are upset to learn about your patient experience at our facility, Regina. We would like to learn more about your visit so that we can solve this situation quickly. Please contact us at (512) 334-6707 or at [email protected].
The clinic is out of network for all insurance providers.
Business reply on Google
Hello Sergio, we are so sorry to hear about your experience at our facility. We would really appreciate the opportunity to speak with you. You can reach out to us at (512) 334-6707 or [email protected]. We strive to be the best healthcare facility, and we are dedicated to rectifying this situation.
Doctor error prevented prescription fulfillment and staff were rude.
Business reply on Google
Hi Elaina, Thank you for sharing your experience at Austin Emergency Center. We apologize for any dissatisfaction this may have caused and take your feedback seriously. We are committed to maintaining a high standard of care and will investigate the matter promptly. We appreciate your understanding and value your feedback. Thank you.
Doctor dismissed symptoms and failed to provide a proper medical diagnosis.
Billing department processed payments inconsistently and provided unprofessional…
Business reply on Google
Hello Michelle, we are so sorry to hear about your experience with the billing provider. We would really appreciate the opportunity to speak with you. Please reach out to us at 512-674-0380 to speak with a member of our patient advocate team. We strive to be the best healthcare facility, and we are dedicated to rectifying this situation.
Nurse provided dismissive phone advice after patient paid for medical services.
Business reply on Google
Hi Kim, we are so sorry to hear about your experience at our facility. We would really appreciate the opportunity to speak with you. Will you please contact our patient advocate team at 512-674-0380? We strive to be the best healthcare facility, and we are dedicated to rectifying this situation.