St. David's Emergency Center
🩺 Health & Wellness · 2 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The patient was charged two thousand dollars for emergency services.
Business reply on Google
We really appreciate you sharing your experience with us! It’s wonderful to know you felt well taken care of. Let us know if you need anything moving forward. We’re always here to assist you!
Staff provided false information regarding ambulance transport costs.
Business reply on Google
We sincerely apologize for any billing issues experienced at our hospital and value this feedback. We are dedicated to providing timely, patient-centered, quality care and regret that this was not the experience described. As we work to improve our processes, please don't hesitate to reach out to our patient liaison at 512-901-2515 to express your concerns.
Staff displayed rudeness and a lack of compassion toward the patient.
Business reply on Google
We regret that the experience didn’t meet your expectations. Please contact us directly at 512-901-2515 to discuss further.
Long wait times and ineffective medical treatment provided by staff.
Business reply on Google
We are very sorry to hear about your experience and appreciate you taking a moment to share your feedback. Patient feedback is the best way for our team to learn and make improvements. Please reach out to our Patient Relations Representative at 512-901-2515 so we may work with you directly. We hope to hear from you soon.
Clinic staff failed to perform necessary medical diagnostic procedures.
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at St. David's Emergency Center - Arboretum, a department of St. David's North Austin Medical Center, so we will make every effort to address any concerns. These comments have been shared with hospital leadership. If you would like to speak with someone about your experience, please call 512-901-2515.
Staff displayed unprofessional behavior and exposed private patient health information
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at St. David's Emergency Center - Anderson Mill, a department of St. David's North Austin Medical Center, so we will make every effort to address any concerns. These comments have been shared with hospital leadership. If you would like to speak with someone about your experience, please call 512-901-2515.
Facility has poor hygiene, long wait times, and billing submission errors.
Business reply on Google
We regret that the experience didn’t meet your expectations. Please contact us directly at 512-901-2515 to discuss further.
High out-of-pocket costs and aggressive billing practices before treatment completion.
Business reply on Google
We apologize for any inconvenience. Please reach out to us at 512-901-2515 to provide more details.
Patient experienced long wait times and lack of medical communication
Business reply on Google
Thank you for taking the time to leave your feedback. We take all concerns regarding patient care seriously. After a thorough review of our records, we were unable to locate a visit or patient registration under your name at Austin Emergency Center, Arboretum location. However, we never want anyone to feel unheard or uncared for. If you believe this review may relate to another location or if you visited under a different name, we'd appreciate the opportunity to learn more so we can look into this further. Please contact us directly at 512-334-6707 so we can discuss this. Thank you.
The facility provides inadequate and infrequent meal options for patients.
Business reply on Google
Thank you for sharing your review. It seems there may be some confusion, as Austin Emergency Center is an emergency facility and we don’t provide food service. If you were referring to another location or experience, please feel free to contact us directly so we can help clarify.
Medical staff removed stitches prematurely without proper wound assessment
Business reply on Google
We are upset to learn about your patient experience at our facility, Aikansh. We would like to learn more about your visit so that we can solve this situation quickly. Please contact us at (512) 614-1200 or at [email protected].
Patient experienced medical negligence and profiling by the attending physician.
Business reply on Google
We are upset to learn about your patient experience at our facility, Ashlie. We would like to learn more about your visit so that we can solve this situation quickly. Please contact us at (512) 614-1200 or at [email protected].
Urgent care X-rays were unusable, requiring repeat imaging at the hospital.
Business reply on Google
Hello Ting, we are so sorry to hear about your experience at our facility. We strive to be the best healthcare facility and are dedicated to rectifying this situation. We would really appreciate the opportunity to speak with you. Please reach out to us at (512) 614-1200 or [email protected].
Slow check-in process at the emergency center
Business reply on Google
Hello Hanif, we are so sorry to hear about your experience at our facility. We would really appreciate the opportunity to speak with you. You can reach out to us at (512) 334-6707 or [email protected]. We strive to be the best healthcare facility, and we are dedicated to rectifying this situation.
facility failed to disclose insurance coverage status before providing services
Facility charged emergency room prices instead of urgent care rates.
Business reply on Google
Hello Olja, we are so sorry to hear about your experience at our facility. We strive to be the best healthcare facility and are dedicated to rectifying this situation. We would really appreciate the opportunity to speak with you. Please reach out to us at (512) 334-6707 or [email protected].
Excessive medical billing for minimal services rendered at emergency center
Business reply on Google
Hello Joey, we are so sorry to hear about your experience at our facility. We strive to be the best healthcare facility and are dedicated to rectifying this situation. We would really appreciate the opportunity to speak with you. Please reach out to us at (512) 614-1200 or [email protected].
Patient received another person's medical records due to hospital error.
Business reply on Google
We are upset to learn about your patient experience at our facility, Nikki. We would like to learn more about your visit so that we can solve this situation quickly. Please contact us at (512) 334-6707 or at [email protected].
Excessive medical charges and lack of transparency regarding visit costs.
Business reply on Google
We are upset to learn about your patient experience at our facility, Sharon. We would like to learn more about your visit so that we can solve this situation quickly. Please contact us at (512) 614-1200 or at [email protected].
unexpected high medical bills sent to collections without prior notification
Business reply on Google
Hello Israt, we are so sorry to hear about your experience at our facility. We would really appreciate the opportunity to speak with you. You can reach out to us at (512) 614-1200 or [email protected]. We strive to be the best healthcare facility, and we are dedicated to rectifying this situation.