St. David's Emergency Center - Anderson Mill, a department of St. David's North Austin Medical Center
🩺 Health & Wellness · 13435 N Hwy 183 · Austin
Absolutely not. I’d never go back, buy again, or use them again.total experiences
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Most reported issues
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Experiences
Staff provided false information regarding ambulance transport costs.
Business reply on Google
We sincerely apologize for any billing issues experienced at our hospital and value this feedback. We are dedicated to providing timely, patient-centered, quality care and regret that this was not the experience described. As we work to improve our processes, please don't hesitate to reach out to our patient liaison at 512-901-2515 to express your concerns.
Staff displayed rudeness and a lack of compassion toward the patient.
Business reply on Google
We regret that the experience didn’t meet your expectations. Please contact us directly at 512-901-2515 to discuss further.
Long wait times and ineffective medical treatment provided by staff.
Business reply on Google
We are very sorry to hear about your experience and appreciate you taking a moment to share your feedback. Patient feedback is the best way for our team to learn and make improvements. Please reach out to our Patient Relations Representative at 512-901-2515 so we may work with you directly. We hope to hear from you soon.
Staff displayed unprofessional behavior and exposed private patient health information
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at St. David's Emergency Center - Anderson Mill, a department of St. David's North Austin Medical Center, so we will make every effort to address any concerns. These comments have been shared with hospital leadership. If you would like to speak with someone about your experience, please call 512-901-2515.
Medical staff removed stitches prematurely without proper wound assessment
Business reply on Google
We are upset to learn about your patient experience at our facility, Aikansh. We would like to learn more about your visit so that we can solve this situation quickly. Please contact us at (512) 614-1200 or at [email protected].
Patient experienced medical negligence and profiling by the attending physician.
Business reply on Google
We are upset to learn about your patient experience at our facility, Ashlie. We would like to learn more about your visit so that we can solve this situation quickly. Please contact us at (512) 614-1200 or at [email protected].
Urgent care X-rays were unusable, requiring repeat imaging at the hospital.
Business reply on Google
Hello Ting, we are so sorry to hear about your experience at our facility. We strive to be the best healthcare facility and are dedicated to rectifying this situation. We would really appreciate the opportunity to speak with you. Please reach out to us at (512) 614-1200 or [email protected].
facility failed to disclose insurance coverage status before providing services
Excessive medical billing for minimal services rendered at emergency center
Business reply on Google
Hello Joey, we are so sorry to hear about your experience at our facility. We strive to be the best healthcare facility and are dedicated to rectifying this situation. We would really appreciate the opportunity to speak with you. Please reach out to us at (512) 614-1200 or [email protected].
Excessive medical charges and lack of transparency regarding visit costs.
Business reply on Google
We are upset to learn about your patient experience at our facility, Sharon. We would like to learn more about your visit so that we can solve this situation quickly. Please contact us at (512) 614-1200 or at [email protected].
unexpected high medical bills sent to collections without prior notification
Business reply on Google
Hello Israt, we are so sorry to hear about your experience at our facility. We would really appreciate the opportunity to speak with you. You can reach out to us at (512) 614-1200 or [email protected]. We strive to be the best healthcare facility, and we are dedicated to rectifying this situation.
Excessive billing for inadequate emergency medical care and lack of referral.
Doctor provided unprofessional bedside manner and criticized previous medical work.
Business reply on Google
We are upset to learn about your patient experience at our facility, Diana. We would like to learn more about your visit so that we can solve this situation quickly. Please contact us at (512) 614-1200 or at [email protected].
facility billed incorrectly and performed unnecessary medical procedures
Business reply on Google
Hello M, we are so sorry to hear about your experience at our facility. We would really appreciate the opportunity to speak with you. You can reach out to us at (512) 614-1200 or [email protected]. We strive to be the best healthcare facility, and we are dedicated to rectifying this situation.
Doctor caused excessive pain during examination and provided incorrect diagnosis.
Business reply on Google
We are upset to learn about your patient experience at our facility, Jonathan. We would like to learn more about your visit so that we can solve this situation quickly. Please contact us at (512) 614-1200 or at [email protected].
Staff provided dismissive care and failed to address breathing difficulties.
Business reply on Google
Hello Jonathan, we are so sorry to hear about your experience at our facility. We would really appreciate the opportunity to speak with you. You can reach out to us at (512) 614-1200 or [email protected]. We strive to be the best healthcare facility, and we are dedicated to rectifying this situation.
Exorbitant charges and lack of transparency regarding billing.
Staff denied emergency medical care due to unpaid co-payment
Business reply on Google
We are upset to learn about your patient experience at our facility, K. We would like to learn more about your visit so that we can solve this situation quickly. Please contact us at (512) 614-1200 or at [email protected].
Facility failed to diagnose ear injury and provided inadequate medical care.
Facility provided incorrect insurance network information leading to excessive medical…