Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The customer is unhappy with frequent rent increases.
Business reply on Google
Dear Sang Lam, we pride ourselves and our self-storage facilities on providing excellence in your experience. We appreciate your review. Please contact us so we can assist you with this matter. You can call 888-370-0088, thank you.
Frequent rent increases and lack of payment flexibility
customer received assistance regarding a storage fee increase
Business reply on Google
We are pleased Mohammed met and exceeded your expectations. We want to earn your 5 star review. If you feel we have gone above and beyond, would you consider a better star rating?
customer pulled a gun on another customer at the facility
Business reply on Google
We pride ourselves and our self storage facilities on providing excellence in your experience. We appreciate your review. We have reached out to you to resolve the issue, please contact us for resolutions to your issues 888-370-0088
lack of available moving equipment at the facility
Business reply on Google
We appreciate your feedback, we will address your concerns. Thank you for your business.
facility has broken gates and a rodent infestation
Broken facility gates and unresponsive management staff
Business reply on Google
Our goal is to provide excellence in all of our customers' experiences. Please call us at 888-370-0088, we would like to better understand the facts behind your review and do all we can to resolve your issues. We will always strive to ensure that your stay at Storage Post is above all expectations.
Facility lacked lighting, ventilation, and staff assistance during a safety incident.
Business reply on Google
Hi Michelle M DeLara, we appreciate your feedback and thank you for choosing Storage Post! We pride ourselves and our self storage facilities on providing excellence in your experience. We want to earn your 5 star review with your experience using our storage units. We will reach out to you to address your needs or please contact us at 888-370-0088 or online at www.storagepost.com. At www.storagepost.com you may also rent or reserve an additional unit online, or you may access your account for online payments and to make account changes.
Facility is dirty, measurements are inaccurate, and unfair cleaning fees charged.
Business reply on Google
We appreciate your review! We pride ourselves and our storage facilities on providing excellence in your experience. We want to earn your 5 star review. If you have any concerns or issues during your stay with us please contact us at 888-370-0088. Thank you for storing your belongings with Storage Post!
Company criticized for poor treatment and working conditions of staff
The facility is dirty and infested with rats.
The facility elevator has been broken for several months.
Rodent infestation and damaged property in climate controlled storage unit
rodent infestation causing damage to stored personal belongings
Unprofessional management, unauthorized price hikes, lost documents, and safety concerns.