Storage Post Self Storage
🧰 Other Services · 4 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
The customer is unhappy with frequent rent increases.
Business reply on Google
Dear Sang Lam, we pride ourselves and our self-storage facilities on providing excellence in your experience. We appreciate your review. Please contact us so we can assist you with this matter. You can call 888-370-0088, thank you.
Storage unit was broken into and staff failed to notify customer
Business reply on Google
Dear Shauntel Johnson, we pride ourselves and our self-storage facilities on providing excellence in your experience. We appreciate your review. Please contact us so we can assist you with this matter. You can call 888-370-0088, thank you.
Staff member was rude and unhelpful regarding storage needs.
Business reply on Google
Hi Lenin Vasquez, we pride ourselves and our self-storage facilities on providing excellence in your experience. We appreciate your review. Please contact us so we can assist you with this matter. You can call 888-370-0088, thank you.
Deceptive pricing practices and lack of onsite staff at storage facility.
Business reply on Google
Dear K S, we have no record of you as a customer. Please contact us at 888-370-0088 for assistance on resolving this matter
Storage unit was broken into and property was stolen
Business reply on Google
Hi Desiree Coram, thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you've experienced at our Perth Amboy facility. We understand how frustrating it can be to encounter blocked access and the impact it has on your experience with us. This has been brought to the attention of the area manager. We pride ourselves and our self storage facilities on providing excellence in your experience. We appreciate your review. Please contact us to help us improve your experience, we want to earn your 5 star review. We will also reach out to you to discuss your concerns.
frequent and excessive monthly rental price increases
Business reply on Google
Hello Efrain, we have no record of you as a customer. Please contact us at 888-370-0088 for assistance on resolving this matter.
Valuable personal belongings were stolen from the storage unit.
Business reply on Google
Dear Taymar Williams, we pride ourselves and our self storage facilities on providing excellence in your experience. We appreciate your review. Please contact us to help us improve your experience, we want to earn your 5 star review. Thank you.
employees allegedly manipulate billing records to overcharge customers
Business reply on Google
Hello D T, we have no record of you as a customer or someone who has ever visited our facility. Please contact us at 888-370-0088 for assistance on resolving this matter.
Personal property was stolen from the storage unit.
Business reply on Google
Hi Lexx Beauty, we have no record of you as a customer or someone who has ever visited our facility. Please contact us at 888-370-0088 for assistance on resolving this matter.
Frequent rent increases and lack of payment flexibility
Staff provided unprofessional service and refused to give a facility tour.
Business reply on Google
Hi Jojo Siwa, we appreciate your concerns; however, we have no record of you as a customer or someone who has ever visited our facility. Please contact us at 888-370-0088 for assistance on resolving this matter. Thank you.
excessive wait time due to understaffing at the facility
Business reply on Google
Hi Juan Poweriet, we pride ourselves and our self storage facilities on providing excellence in your experience. We appreciate your review. Please contact us to help us improve your experience, we want to earn your 5 star review. We will also reach out to you to discuss your concerns. Thank you.
Excessive late fees charged after a single missed payment.
Business reply on Google
Hi ILoveMyFro, we appreciate your feedback and thank you for choosing Storage Post! We pride ourselves and our self storage facilities on providing excellence in your experience. We appreciate your 5 star review. We are glad that our self storage units are above your expectations! Thank you for choosing a self storage unit with Storage Post Self Storage. Please visit us at www.storagepost.com to rent or reserve an additional unit, or to access your account for online payments and to make account changes. We also have a $50 credit for each of your referrals that rent with us! Again, we appreciate your 5 star review!
customer received assistance regarding a storage fee increase
Business reply on Google
We are pleased Mohammed met and exceeded your expectations. We want to earn your 5 star review. If you feel we have gone above and beyond, would you consider a better star rating?
poor customer service, inconvenient facility access, and unexpected rent increases
Business reply on Google
Hi Jen1112111, we appreciate your concerns; however, we have no record of you as a customer or someone who has ever visited our facility. Please contact us at 888-370-0088 for assistance.
customer items were stolen from the storage facility
Business reply on Google
Hi PIPER Rose, we appreciate your concerns; however, we have no record of you as a customer or someone who has ever visited our facility. Please contact us at 888-370-0088 for assistance.
Items are reported missing from storage units
Business reply on Google
Hi Kirstian Reyes, we appreciate your concerns; however, we have no record of you as a customer or someone who has ever visited our facility. Please contact us at 888-370-0088 for assistance.
stored belongings were found missing and broken
Business reply on Google
Hi, Maria, we appreciate your concerns; however, we have no record of you as a customer or someone who has ever visited our facility. Please contact us at 888-370-0088 for assistance.
The business sold the customer's unit despite receiving payment.
Business reply on Google
Hi Minerva Morales, we pride ourselves and our self storage facilities on providing excellence in your experience. We appreciate your review. Please contact us to help us improve your experience, we want to earn your 5 star review. We will also reach out to you to discuss your concerns. Please visit us at www.storagepost.com to access your account for online payments and to make account changes. We also have a $50 credit for each of your referrals that rent with us. Again, we appreciate your review.
Unit auctioned despite payment being made before the deadline
Business reply on Google
Hi Kirstian R, we appreciate your concerns; however, we have no record of you as a customer or someone who has ever visited our facility. Please contact us at 888-370-0088 for assistance.