Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Storage unit was broken into and property was stolen
Business reply on Google
Hi Desiree Coram, thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you've experienced at our Perth Amboy facility. We understand how frustrating it can be to encounter blocked access and the impact it has on your experience with us. This has been brought to the attention of the area manager. We pride ourselves and our self storage facilities on providing excellence in your experience. We appreciate your review. Please contact us to help us improve your experience, we want to earn your 5 star review. We will also reach out to you to discuss your concerns.
frequent and excessive monthly rental price increases
Business reply on Google
Hello Efrain, we have no record of you as a customer. Please contact us at 888-370-0088 for assistance on resolving this matter.
Valuable personal belongings were stolen from the storage unit.
Business reply on Google
Dear Taymar Williams, we pride ourselves and our self storage facilities on providing excellence in your experience. We appreciate your review. Please contact us to help us improve your experience, we want to earn your 5 star review. Thank you.
Unauthorized move, damaged property, missing documents, and inaccessible account…
Facility management changes led to price increases and reduced customer amenities.
Business reply on Google
We pride ourselves and our storage facilities on providing excellence in your experience. We appreciate your review. We want to work with you to address the issues you cite in your review. We want to earn your 5 star review. We are reaching out to you to address your concerns. Thank you for storing at Storage Post.
Company failed to respond to multiple inquiries regarding unit cancellation.
Business reply on Google
Our goal is to provide excellence in all of our customers' experiences. Please call us at 888-370-0088, we would like to better understand the facts behind your review and do all we can to resolve your issues. We will always strive to ensure that your stay at Storage Post is above all expectations.
Payment card processing failure resulted in additional fees.
Business reply on Google
We appreciate your review. We pride ourselves and our self storage facilities on providing excellence in your experience. We want to earn your 5 star review with your experience using our storage units. We will reach out to you to address your needs or please contact us at 888-370-0088. We are concerned that your experience is not typical of 99% of our current customers and we will work with you to correct it! Thank you for storing your belongings with Storage Post!
Inaccessible payment systems and unauthorized rent increases following business…
Business reply on Google
We appreciate your review. We pride ourselves and our self storage facilities on providing excellence in your experience. We want to earn your 5 star review with your experience using our storage units. Please visit https://www.storagepost.com/account/login to make a payment and access your account. Please let us know if you are still having issues. We will reach out to you or please contact us at 888-370-0088. Thank you for storing your belongings with Storage Post!
The facility opens late and staff members are rude to customers.
Business reply on Google
Thanks for bringing this matter to our attention. Your feedback helps us improve and will be reviewed by the team here.
Limited operating hours and lack of facility amenities for customers.
customer charged extra fees for storage unit with broken lock