Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Deceptive pricing practices and lack of onsite staff at storage facility.
Business reply on Google
Dear K S, we have no record of you as a customer. Please contact us at 888-370-0088 for assistance on resolving this matter
employees allegedly manipulate billing records to overcharge customers
Business reply on Google
Hello D T, we have no record of you as a customer or someone who has ever visited our facility. Please contact us at 888-370-0088 for assistance on resolving this matter.
customer items were stolen from the storage facility
Business reply on Google
Hi PIPER Rose, we appreciate your concerns; however, we have no record of you as a customer or someone who has ever visited our facility. Please contact us at 888-370-0088 for assistance.
Items are reported missing from storage units
Business reply on Google
Hi Kirstian Reyes, we appreciate your concerns; however, we have no record of you as a customer or someone who has ever visited our facility. Please contact us at 888-370-0088 for assistance.
stored belongings were found missing and broken
Business reply on Google
Hi, Maria, we appreciate your concerns; however, we have no record of you as a customer or someone who has ever visited our facility. Please contact us at 888-370-0088 for assistance.
The business sold the customer's unit despite receiving payment.
Business reply on Google
Hi Minerva Morales, we pride ourselves and our self storage facilities on providing excellence in your experience. We appreciate your review. Please contact us to help us improve your experience, we want to earn your 5 star review. We will also reach out to you to discuss your concerns. Please visit us at www.storagepost.com to access your account for online payments and to make account changes. We also have a $50 credit for each of your referrals that rent with us. Again, we appreciate your review.
Unit auctioned despite payment being made before the deadline
Business reply on Google
Hi Kirstian R, we appreciate your concerns; however, we have no record of you as a customer or someone who has ever visited our facility. Please contact us at 888-370-0088 for assistance.
Staff denied access to storage unit fifteen minutes before closing time.
Business reply on Google
Hi Juss Right Automotive., we pride ourselves and our self storage facilities on providing excellence in your experience. We appreciate your review. Please contact us to help us improve your experience, we want to earn your 5 star review. We will also reach out to you to discuss your concerns. Please visit us at www.storagepost.com to access your account for online payments and to make account changes. We also have a $50 credit for each of your referrals that rent with us. Again, we appreciate your review.
The storage units did not meet expected quality standards.
Business reply on Google
We appreciate your review! We pride ourselves and our storage facilities on providing excellence in your experience. We want to earn your 5 star review. Please let us know if the resolutions we worked out with you did not address your concerns or needs. We really do want to improve your views and take care of you as our customer. If you have any future concerns or issues during your stay with us please contact us at 888-370-0088. Thank you for storing your belongings with Storage Post
Facility flooded and elevators are out of service for three weeks.
Business reply on Google
Thank you, we are having issues finding you as a customer or someone who visited our property. We pride ourselves and our storage facilities on providing excellence in your experience. We appreciate your review. We want to earn your 5 star review. Please contact us at 888-370-0088 to help us improve your experience and understand more about when you visited or stored with us, may be in your husbands name.
Items were stolen from the storage unit with no reimbursement provided.
Business reply on Google
We want to help and ensure a safe and secure space for your things. We offer strong locks and maintain 24/7 surveillance of the entire property. Please contact us to help resolve your issue.
The business delayed processing a refund for a storage unit rental.
Business reply on Google
Jaii, we sincerely apologize this occurred and we appreciate you bringing this to our attention. Please contact our customer care team at 866-297-0553, so we can resolve this situation for you. Thank you!
customer was not informed that the reservation fee was non-refundable
Business reply on Google
Kim, we're so very sorry about the experience you had with us, Please give us a call at 888-370-0088.
Unauthorized individuals are accessing storage units
Business reply on Google
Luis, we do our best to ensure safety and security for all of our customers. Please let us know if there's anything we can do for you; give us a call at 888-370-0088.