Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Storage unit was broken into and staff failed to notify customer
Business reply on Google
Dear Shauntel Johnson, we pride ourselves and our self-storage facilities on providing excellence in your experience. We appreciate your review. Please contact us so we can assist you with this matter. You can call 888-370-0088, thank you.
Staff member was rude and unhelpful regarding storage needs.
Business reply on Google
Hi Lenin Vasquez, we pride ourselves and our self-storage facilities on providing excellence in your experience. We appreciate your review. Please contact us so we can assist you with this matter. You can call 888-370-0088, thank you.
Personal property was stolen from the storage unit.
Business reply on Google
Hi Lexx Beauty, we have no record of you as a customer or someone who has ever visited our facility. Please contact us at 888-370-0088 for assistance on resolving this matter.
Staff provided unprofessional service and refused to give a facility tour.
Business reply on Google
Hi Jojo Siwa, we appreciate your concerns; however, we have no record of you as a customer or someone who has ever visited our facility. Please contact us at 888-370-0088 for assistance on resolving this matter. Thank you.
excessive wait time due to understaffing at the facility
Business reply on Google
Hi Juan Poweriet, we pride ourselves and our self storage facilities on providing excellence in your experience. We appreciate your review. Please contact us to help us improve your experience, we want to earn your 5 star review. We will also reach out to you to discuss your concerns. Thank you.
Excessive late fees charged after a single missed payment.
Business reply on Google
Hi ILoveMyFro, we appreciate your feedback and thank you for choosing Storage Post! We pride ourselves and our self storage facilities on providing excellence in your experience. We appreciate your 5 star review. We are glad that our self storage units are above your expectations! Thank you for choosing a self storage unit with Storage Post Self Storage. Please visit us at www.storagepost.com to rent or reserve an additional unit, or to access your account for online payments and to make account changes. We also have a $50 credit for each of your referrals that rent with us! Again, we appreciate your 5 star review!
poor customer service, inconvenient facility access, and unexpected rent increases
Business reply on Google
Hi Jen1112111, we appreciate your concerns; however, we have no record of you as a customer or someone who has ever visited our facility. Please contact us at 888-370-0088 for assistance.
Facility allegedly sells customer property to third parties without authorization.
Business reply on Google
We pride ourselves and our self storage facilities on providing excellence in your experience. We appreciate your review. We will reach out to you or please contact us for resolutions to your issues 888-370-0088
The business increased the monthly rental price after the initial agreement.
The storage facility is infested with mice and rats.
Facility access hours do not match the advertised 24/7 availability.
Storage unit was broken into and personal property was stolen.
Storage unit was broken into and valuables were stolen.
Theft of high-value items from storage units without forced entry.
Freight elevator malfunction resulted in a smaller storage unit assignment.
Storage unit was broken into and personal property was stolen.
Staff is unhelpful and the location is unresponsive to phone calls.