Storage Rentals of America
🧰 Other Services · 5800 Brookshire Blvd · Charlotte
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
facility has rodent infestation and inadequate security measures
Business reply on Google
Jessica - We’re truly sorry to hear that your experience at one of our properties wasn’t a positive one. We’ve shared your feedback with our field leadership team, and they’ll be reviewing your account and reaching out to you soon to discuss this further. In the meantime, please feel free to call or stop by to speak with our Property Manager—we’re here to help. Our goal is to provide 5-star service and build strong relationships with our tenant family, and we’d love the opportunity to make things right.
The storage unit was not climate controlled as advertised.
Business reply on Google
We apologize for the misunderstanding regarding the climate-controlled unit. We strive to provide the best storage solutions for our customers and will work to rectify the situation. Thank you for bringing this to our attention. Nos disculpamos por el malentendido respecto a la unidad con control de clima. Nos esforzamos por ofrecer las mejores soluciones de almacenamiento a nuestros clientes y trabajaremos para solucionar la situación. Gracias por hacérnoslo saber.
Facility was unexpectedly locked preventing access to storage unit
Business reply on Google
We greatly appreciate your positive feedback about our outstanding customer service!
storage unit has mold, poor sanitation, and malfunctioning security doors
Business reply on Google
Hi Lee, thank you for sharing your experience with us. Our "Clean and Green" policy is intended to keep all of our facilities to a high standard. We're sorry to hear that your experience was negative and will be sure to share this feedback internally.
The storage facility is dirty and experienced a security breach.
Business reply on Google
Thank you for sharing feedback, Kristina. We're sorry to hear you're unhappy with your experience renting with us. We'd love a chance to make things right, please call us at (704) 398-2345.
inability to cancel storage unit rental due to unresponsive staff
Staff failed to appear for scheduled appointments and parking is congested.
Rude staff, inconsistent rule enforcement, and evidence of mice in unit.
company refused refund for unused storage unit and lacks communication
Facility is unstaffed and management is unresponsive to communication.
Stored furniture and belongings were damaged by mold and mildew.
Security gate remains open and facility lighting is non-functional.