Storage Rentals of America
🧰 Other Services · 4 locations
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
facility has rodent infestation and inadequate security measures
Business reply on Google
Jessica - We’re truly sorry to hear that your experience at one of our properties wasn’t a positive one. We’ve shared your feedback with our field leadership team, and they’ll be reviewing your account and reaching out to you soon to discuss this further. In the meantime, please feel free to call or stop by to speak with our Property Manager—we’re here to help. Our goal is to provide 5-star service and build strong relationships with our tenant family, and we’d love the opportunity to make things right.
The storage unit was not climate controlled as advertised.
Business reply on Google
We apologize for the misunderstanding regarding the climate-controlled unit. We strive to provide the best storage solutions for our customers and will work to rectify the situation. Thank you for bringing this to our attention. Nos disculpamos por el malentendido respecto a la unidad con control de clima. Nos esforzamos por ofrecer las mejores soluciones de almacenamiento a nuestros clientes y trabajaremos para solucionar la situación. Gracias por hacérnoslo saber.
Customer service provided incorrect information and disconnected multiple phone calls.
Business reply on Google
Cher - We’re truly sorry to hear that your experience at one of our properties wasn’t a positive one. We’ve shared your feedback with our field leadership team, and they’ll be reviewing your account and reaching out to you soon to discuss this further. In the meantime, please feel free to call or stop by to speak with our Property Manager—we’re here to help. Our goal is to provide 5-star service and build strong relationships with our tenant family, and we’d love the opportunity to make things right.
Facility was unexpectedly locked preventing access to storage unit
Business reply on Google
We greatly appreciate your positive feedback about our outstanding customer service!
Staff harassed customer regarding a payment despite prior notification.
Business reply on Google
Hi Alchari - We apologize for the miscommunication and any frustration it may have caused. We value our customers and strive to improve our communication. Best wishes in your future endeavors.
Staff member exhibits unprofessional, confrontational, and inconsistent behavior toward…
Business reply on Google
Hi Taylor - Thank you for sharing your experience with us. We apologize for any discomfort you have experienced and will take steps to address your concerns. Our goal is to provide exceptional service and we will strive to ensure consistency and clear communication in all interactions with our customers. We appreciate your feedback and hope to have the opportunity to restore your confidence in our facility.
Gate malfunction and rodent infestation at storage facility
Business reply on Google
Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet your expectations. This is certainly not the level of service we strive to provide, and we take your concerns very seriously. Please feel free to contact us so we can better understand the situation and work toward a resolution.
mouse droppings found inside the storage unit
Business reply on Google
We’re truly sorry to hear that your experience at one of our properties wasn’t a positive one. We’ve shared your feedback with our field leadership team, and they’ll be reviewing your account and reaching out to you soon to discuss this further. In the meantime, please feel free to call or stop by to speak with our Property Manager—we’re here to help. Our goal is to provide 5-star service and build strong relationships with our tenant family, and we’d love the opportunity to make things right.
The business repeatedly increased rental prices for the storage unit.
Business reply on Google
We appreciate your perspective on pricing changes. We understand your concerns and hope your transition goes smoothly with your smaller unit.
Frequent rate increases and unprofessional communication from the facility manager.
Business reply on Google
Brian, We completely understand your concerns regarding the recent rate increase, and we want to ensure you're satisfied with your experience. We’ll pass your feedback along to the property team and have them reach out to discuss this further. We also encourage tenants to consider moving to a different unit within the facility, as this could help reduce your monthly rental rate. Thank you again for sharing your feedback—it’s valuable to us and helps us continue improving.
Inconsistent information regarding office hours and mandatory lock purchase.
Business reply on Google
Michael, We regret to hear that your experience didn’t meet our usual standards. Your feedback is very important to us, and we will be sure to share your comments with the property team as we continuously work to improve our service and facilities. The team will appreciate hearing your thoughts. If you'd like to discuss this further, please don't hesitate to call our Property Manager at (614) 820-1200—we’d love to hear from you and make things right. Thank you for bringing this to our attention.
Staff repeatedly placed the caller on hold and disconnected the call.
Business reply on Google
Janae, Thank you for taking the time to share your experience. We’re sorry to hear about the difficulties you encountered and apologize for any inconvenience caused during your recent interaction. Please know that we take all feedback seriously, and this matter is being reviewed internally. Our Property Manager has reached out to speak with you directly and offer our apologies for the frustration you experienced. We value every customer interaction and are committed to improving communication and service at every level. - The SROA Team
The business repeatedly increased rental prices significantly over time.
Business reply on Google
Rachel, We completely understand your concerns regarding the recent rate increase, and we want to make sure you’re satisfied. We’ll be sure to notify the property team about your feedback and have them reach out to discuss this further. We also encourage tenants to consider moving to a different unit within the facility, which could help reduce your monthly rental rate. Thank you again for sharing your feedback—it’s important to us and helps us improve.
The business failed to open at the scheduled time.
Business reply on Google
We're disappointed to hear about your experience. Please contact us at (214) 388-3252 to address this issue.
storage unit has mold, poor sanitation, and malfunctioning security doors
Business reply on Google
Hi Lee, thank you for sharing your experience with us. Our "Clean and Green" policy is intended to keep all of our facilities to a high standard. We're sorry to hear that your experience was negative and will be sure to share this feedback internally.
The storage unit rental price increases frequently.
Business reply on Google
Please feel free to contact us at (214) 388-3252 to discuss this further.
Long wait time and unpleasant odor at the facility.
Business reply on Google
Syd, Thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for providing this information so we can improve upon our services. Have a great day. Storage Rentals of America
Frequent price increases and security issues with the main door.
Business reply on Google
Bret, We understand that you are concerned about the recent rate increase. As we value your satisfaction and appreciate your business, the property manager has tried to contact you to but could not get ahold of you to discuss this matter further. We also encourage tenants to consider relocating within the facility to a different unit that may positively impact your monthly rental rate. Please reach out to us at (614) 820-1860 so we may assist you in moving forward towards a resolution.
The company charges unsubstantiated auction fees despite payment of balances.
Business reply on Google
Ebony , thanks for your feedback! We'd like to discuss your late fee in more detail. Can you give us a call at 888-storage?
The storage facility is dirty and experienced a security breach.
Business reply on Google
Thank you for sharing feedback, Kristina. We're sorry to hear you're unhappy with your experience renting with us. We'd love a chance to make things right, please call us at (704) 398-2345.